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Where to call regarding pension issues. Hotline of the Russian Federation Pension Fund

Pension Fund is one of largest organizations, which serve the population of the Russian Federation. To cope with a lot of questions and problematic situations, a hotline of the Russian Pension Fund was created, to which citizens can contact with questions and receive the necessary support. This works both in Moscow and in other cities, but you need to figure out how to ask for help correctly using hot numbers.

Purpose of the hotline

The management of the Russian Pension Fund is constantly simplifying the process of communication between the population and employees. Therefore, now it is enough to go to the structure in person, write a letter with questions or requests of interest, and also send a request using the Pension Fund of Russia personal account, which is located at pfrf.ru. But there is also a telephone hotline where you can get advice and advice from fund consultants.

Not only people who have already reached retirement age call the hotline to receive information, but also relatively young people who are interested in the features of calculating length of service and the accrual of future payments. Most often, hotlines are used by mothers claiming maternity capital, as well as citizens who have lost their breadwinner. In addition, clients of the pension line are also representatives of preferential categories, and all of the listed people have their own questions, needing help from the organization’s employees, who can be called in a few seconds.

Verified and up-to-date information from state fund employees received via the hotline can help solve the problem in a short time. The call center uses everything modern laws and norms, so contacting the hot channel allows you to understand the situation without spending large quantity time.

Telephone line

For residents of Moscow and the Moscow region there is a PFR hotline in Moscow, available at any time. Contacts will help you reach operators in this region 8 800 302 23 02 , or 8 800 510 5555 . Using these coordinates, the citizen ends up in a single multi-channel center of the pension fund in Moscow, where he is directed to a free operator, and he does not have to wait long.

The advantage of the Moscow hotline is that it works around the clock, without breaks and weekends, another positive thing calls became free, that is, the use of consulting services is completely free for individuals.

Personal data

Hotline operators in Moscow will not ask for absolutely any personal information from the person calling, since they are not authorized to do so. If the question requires such information, employees by phone will recommend going to the local branch of the Pension Fund of the Russian Federation.

The rule also works in reverse side, therefore, when calling a hotline, you cannot find out confidential data, for example, account number, the amount of payments due or the amount of individual indexation. All this information will be provided only by the Pension Fund, where a citizen applies in person with an identity card, and the reception service cannot provide it remotely.

The need for a hotline

The telephone number of the Pension Fund of the Russian Federation makes it possible to clarify a number of points that may arise when new laws are adopted or regular procedures are carried out. The hotline, along with which the official website works, can explain:

The rules by which the pension is indexed at the time of application.
The nuances of receiving services using an online service, questions include how to use the site, including the hotline explaining how to use different functions.
Basics of work in a taxpayer’s personal profile.
Options for obtaining maternal capital and features associated with its request.
All aspects of obtaining SNILS, its role in a person’s life and the nuances associated with its use.
How is money transferred to a non-state Pension Fund, and what needs to be done if this was done without the consent of the citizen.

The help desk makes it possible to send a complaint about the work of real employees. To do this you need to describe controversial situation, name the full names of the guilty officials, the department in which they work, and state the damage if it was caused to a citizen. Such a hot appeal is equivalent to a paper one, and is subsequently sent for processing to the management of the Pension Fund of Russia, where they understand the situation and solve the problem.

Contacts and addresses of the Main Directorates of the Pension Fund of Russia and the Directorates of the Pension Fund of the Russian Federation in Moscow and the Moscow region:

GU - Main Directorate of the Pension Fund No. 1 for Moscow and the Moscow Region(service area: Zelenograd administrative district of Moscow, Solnechnogorsk urban district of the Moscow region, Klin urban district of the Moscow region) - hotline telephone number 8-499-717-21-75

GU - Main Directorate of the Pension Fund No. 2 for Moscow and the Moscow Region(service area: Western administrative district of Moscow, Odintsovo municipal district Moscow region, urban district of Ruza, Moscow region, closed administrative-territorial formation urban district of Krasnoznamensk, Moscow region, urban district of Zvenigorod, Moscow region, closed administrative-territorial formation of the village of Vlasikha, Moscow region) - hotline telephone number 8-499-445-04- 38

GU - Main Directorate of the Pension Fund No. 3 for Moscow and the Moscow Region(service area: South-Eastern administrative district of Moscow, Lyubertsy urban district of the Moscow region, Dzerzhinsky urban district of the Moscow region, Lytkarino urban district of the Moscow region, Kotelniki urban district of the Moscow region, Voskresensky urban district of the Moscow region, Zhukovsky urban district of the Moscow region) - Hotline phone number 8-495-679-92-51

GU - Main Directorate of the Pension Fund No. 4 for Moscow and the Moscow Region(service area: South-Western administrative district of Moscow, Novomoskovsky administrative district of Moscow, Troitsky administrative district of Moscow, Podolsk urban district of the Moscow region, Domodedovo urban district, Klimovsk, Shcherbinka, Aprelevka) - Hotline phone number 8-495-679-47-76

GU - Main Directorate of the Pension Fund No. 5 for Moscow and the Moscow Region(service area: Northern administrative district of Moscow, Khimki urban district of the Moscow region, Dolgoprudny urban district of the Moscow region, Lobnya urban district of the Moscow region, Taldomsky urban district of the Moscow region) - hotline phone number 8-495-987-09-19 , 8-495-987-09-20

GU - Main Directorate of the Pension Fund No. 6 for Moscow and the Moscow Region(service area: North-Eastern administrative district of Moscow, Mytishchi urban district, Moscow region) - hotline telephone number 8-495-987-09-26 (for the North-Eastern administrative district of Moscow), 8-498- 680-34-48 (in the urban district of Mytishchi, Moscow region)

GU - Main Directorate of the Pension Fund No. 7 for Moscow and the Moscow Region(service area: Eastern administrative district of Moscow, Balashikha urban district of the Moscow region, Reutov urban district of the Moscow region, Shchelkovsky municipal district of the Moscow region, Fryazino urban district of the Moscow region, Losino-Petrovsky urban district of the Moscow region, closed administrative territorial formation urban district Star City, Moscow Region) - hotline numbers 8-499-461-07-96 (for pension issues), 8-499-461-07-09 (for EDV issues), 8-499-461-07-32 (on issues of maternal (family) capital)

GU - Main Directorate of the Pension Fund No. 8 for Moscow and the Moscow Region(service area: Southern administrative district of Moscow, Leninsky municipal district of the Moscow region) - hotline phone number 8-499-258-39-39

GU - Main Directorate of the Pension Fund No. 9 for Moscow and the Moscow Region(service area: North-Western administrative district of Moscow, Krasnogorsk urban district of the Moscow region, Volokolamsk urban district of the Moscow region, Lotoshino urban district of the Moscow region, Shakhovskaya urban district of the Moscow region) - hotline numbers: 8-498-568- 80-42 (Main Department), 8-499-196-09-17, 8-499-196-09-75 (issues of maternal (family) capital), 8-495-948-79-90 (issues of early work with insured persons retiring), 8-499-190-98-10 (for pension issues), 8-498-568-80-56, 8-498-568-80-57, 8-498-568-80 -47 (issues regarding the receipt of reports), 8-498-568-80-36 (issues regarding registration of policyholders and insured persons).

GU - Main Directorate of the Pension Fund No. 10 for Moscow and the Moscow Region(service area: Central Administrative District of Moscow) - hotline numbers: 8-495-987-88-65 (pension questions); 8-499-235-29-59, 8-499-235-11-65, 8-499-235-32-68 (Department of Personalized Accounting and Interaction with Policyholders No. 1); 8-495-618-58-43, 8-495-618-39-82, 8-495-618-61-01 (Department of Personalized Accounting and Interaction with Policyholders No. 2); 8-499-235-17-90, 8-499-235-07-75 (Department of personalized accounting and interaction with policyholders No. 3)

GU - Office of the Pension Fund No. 11 for Moscow and the Moscow Region(service area: Serpukhov city district, Moscow region, Pushchino city district, Moscow region, Protvino city district, Moscow region) - hotline 8-496-735-29-88

GU - Office of the Pension Fund No. 12 for Moscow and the Moscow Region(service area: Sergiev Posad municipal district, Moscow region) - hotline phone number 8-496-549-21-04

GU - Office of the Pension Fund No. 13 for Moscow and the Moscow Region(service area: Noginsk municipal district, Moscow region, Chernogolovka urban district, Moscow region) - hotline phone number 8-496-511-99-33

GU - Office of the Pension Fund No. 14 for Moscow and the Moscow Region(service area: Kolomna urban district, Moscow region) - hotline phone number 8-496-615-54-54

GU - Office of the Pension Fund No. 15 for Moscow and the Moscow Region(service area: Ramensky urban district, Moscow region, Bronnitsy urban district, Moscow region) - hotline phone number 8-496-461-77-85

GU - Office of the Pension Fund No. 16 for Moscow and the Moscow Region(service area: Pushkin municipal district of the Moscow region, Krasnoarmeysk urban district of the Moscow region, Ivanteevka urban district of the Moscow region) - hotline telephone 8-496-580-73-93, 8-496-533-63-00

GU - Office of the Pension Fund No. 17 for Moscow and the Moscow region(service area: Korolev urban district, Moscow region) - hotline phone number 8-495-511-55-52

GU - Office of the Pension Fund No. 19 for Moscow and the Moscow Region(service area: Elektrostal urban district, Moscow region) - hotline phone number 8-496-576-34-40, 8-496-576-31-78

GU - Office of the Pension Fund No. 20 for Moscow and the Moscow Region(service area: Naro-Fominsk urban district of the Moscow region, closed administrative territorial formation of the Molodezhny urban district of the Moscow region) - hotline telephone number 8-496-343-43-39

GU - Office of the Pension Fund No. 21 for Moscow and the Moscow Region(service area: Dmitrovsky municipal district, Moscow region) - hotline phone number 8-495-993-91-50, 8-496-227-90-52

GU - Office of the Pension Fund No. 24 for Moscow and the Moscow region(service area: Orekhovo-Zuevo urban district, Moscow region, Likino-Dulyovo urban district, Moscow region) - hotline phone number 8-496-413-39-19, 8-496-413-39-20

GU - Office of the Pension Fund of the Russian Federation No. 25 for Moscow and the Moscow region(service area: Stupino urban district, Moscow region) - hotline numbers 8-496-644-32-89 (for citizens), 8-496-644-12-94 (issues of personalized accounting)

GU - Office of the Pension Fund of the Russian Federation No. 27 for Moscow and the Moscow region(service area: Istra urban district, Moscow region, closed administrative territorial entity Voskhod urban district) - hotline phone number 8-498-319-69-00, 8-498-319-68-02

GU - Office of the Pension Fund of the Russian Federation No. 29 for Moscow and the Moscow region(service area: Yegoryevsk urban district, Moscow region) - hotline telephone number 8-496-402-41-54 (pension questions), 8496-402-41-57 (questions regarding the administration of insurance premiums), 8-496-402- 41-56 (issues of personalized accounting)

GU - Office of the Pension Fund No. 30 for Moscow and the Moscow Region(service area: Pavlovsky Posad urban district, Moscow region, Elektrogorsk urban district, Moscow region) - hotline number 8-496-432-33-90

GU - Office of the Pension Fund No. 32 for Moscow and the Moscow region(service area: Shatura urban district, Moscow region, Roshal urban district, Moscow region) - hotline phone number 8-496-453-20-10

GU - Office of the Pension Fund No. 33 for Moscow and the Moscow Region(service area: Chekhov urban district, Moscow region) - hotline 8-496-727-78-18, 8-496-727-78-19

GU - Office of the Pension Fund No. 34 for Moscow and the Moscow region(service area: Mozhaisk municipal district, Moscow region) - hotline phone number 8-496-382-00-85

GU - Office of the Pension Fund No. 35 for Moscow and the Moscow region(service area: Kashira urban district, Moscow region) - hotline phone number 8-496-693-16-44

GU - Office of the Pension Fund of the Russian Federation No. 36 for Moscow and the Moscow region(service area: Dubna urban district, Moscow region) - hotline phone number 8-496-212-48-77

GU - Office of the Pension Fund No. 37 for Moscow and the Moscow region(service area: Lukhovitsy urban district, Moscow region) - hotline phone number 8-496-632-16-34, 8-496-632-17-56

GU - Office of the Pension Fund No. 41 for Moscow and the Moscow region(service area: urban district of Zaraysk, Moscow region, urban district of Serebryanye Prudy, Moscow region) - hotline phone number 8-496-662-49-02

GU - Office of the Pension Fund No. 42 for Moscow and the Moscow Region(service area: Ozyory urban district, Moscow region) - hotline phone number 8-496-702-30-44

The Pension Fund of the Russian Federation also has a “hotline”, by calling which you can get an answer to your question regarding pension matters or simply listen to the pleasant voice of an autoinformer.

There is no single hotline number and rightly so. There are so many pensioners in Russia and they all need something from the Pension Fund. The single line will simply melt. That's why each branch has its own hotline. To get to know her phone number you need to go to the website pfrf.ru and select your region.

Then click on the word “Branch” and information about the branches will appear on your screen:

If you live in a large region, then you will need to find your branch.

When you reach the text with the address and opening hours, look for the line “Hotline”. Now you can call and ask questions. Or you can contact the Pension Fund online reception office. Sometimes it makes more sense than talking on the phone.

Pension Fund - hotline: 14 comments

Natalia
If possible, answer the question! Can a miner’s preferential pension be 8,400 rubles? Where can I go for help? Thank you!
Olga
Guest
Hello! Tell me, can I get a certificate that I have been a pensioner since October 20, 2017, although my pension is still being calculated and they said that the result will only be in 3 months. Thank you. Nikolay Frolov.
SVETLANA
Hello! Please tell me why we need to submit documents for a pension half a year in advance if people start fussing about missing documents only from the day the pension was assigned and the time is counted from the day the pension was assigned? Is it correct that 3 months begin to count from the day the pension is assigned?
Tatiana
I kindly ask you to express my gratitude to Maria Nikolaevna Alennikova. I filled out documents for a pension, Maria Nikolaevna, a specialist in her field, worked with me. Everything was so accessible and competently explained. A rare case in government institutions. Pension Fund of the City of Magnitogorsk, Ordzhonikidze District.
Olga
My pension is being delayed. Where can I go? Thank you!
Evgenia
Good evening! I received an SMS on Viber about the accrual of an insurance payment, how can I receive it?
GSHAPOCHKINA OLGA ALEKSANDROVNA
THE PENSION FUND OF THE CITY OF NOVOTROITSK, ORENBURG REGION HAS NOT TRANSFERTED A PENSION TO SBERBANK SINCE JUNE 15, 2018 TO MY FREAK-IN-LAW SHAPOCHKIN NIKOLAI EGOROVITCH 1936. R., MOTIVATING THIS BY THE FACT THAT THE FUND EMPLOYEES SHOULD MAKE SURE THAT HE IS ALIVE. AND IT WAS IMPOSSIBLE TO NOTIFY A SOCIAL WORKER IN ADVANCE BY A LETTER OR ARRIVAL. THIS IS THE STORY OF MANY PENSION RECIPIENTS IN SBERBANK, THE OLD PEOPLE WERE SHOCKED.
Andrey
It is not possible for a hearing impaired person to get an online consultation; on Sunday they transfer to ordering a call or a personal call. The rights of socially protected citizens are infringed.
Tamara
Do I have the right to receive “Veteran of Labor” with 39 years of experience, work activity started at a minor age / from 15 years old /, awards are only local, there is an anniversary award “100 years of pro-Russia” Sincerely Beskrovnaya
Maria
Good afternoon. Is it possible to reimburse parents’ expenses for paying for their child’s stay in a dormitory (full-time university) at the expense of MK funds after the fact. Those. all academic year pay parents, and then provide documents (invoices and payment receipts). Due to the unknown amount to be paid. Because There is communal payment, is there Additional services, such as using a kettle, iron, refrigerator, TV, laptop, etc. And therefore it is not known in advance what he will use and how much. Please answer this question. And further. If a child studies in another city, are the originals of the contract and certificate required?
Sergey
No help from you, just show-offs, wasting OUR hard-earned money
Vladimir
Please tell me why I don’t have an individual personal account on the Pension Fund website wages for the years from November 16, 1976 to May 31, 1998, although I gave all the documents to the Nevsky district of St. Petersburg where my Pension Fund is. My SNILS 021-450-857-12

Contacts and addresses of the Main Directorates of the Pension Fund of Russia and the Directorates of the Pension Fund of the Russian Federation in Moscow and the Moscow region:

GU - Main Directorate of the Pension Fund No. 2 for Moscow and the Moscow Region(service area: Western administrative district of Moscow, Odintsovo municipal district of the Moscow region, urban district of Ruza of the Moscow region, closed administrative-territorial formation of the urban district of Krasnoznamensk of the Moscow region, urban district of Zvenigorod of the Moscow region, closed administrative-territorial formation of the village of Vlasikha of the Moscow region) - hotline phone number 8-499-445-04-38