To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Finding a Russian Post parcel is quite simple, for successful tracking you will need 2 components: the postal identifier of your parcel and our website :) ✅ So that we can find out where the parcel is - enter the postal item number in a special window ➤ Next, click on the button in the form of a “magnifying glass” and that’s it done - now you can see the entire route of your parcel on the screen.

track your parcel using track pochta.ru

Where is the Russian Post package❓

How do I find out where my package is❓ - this is exactly the question many users come with.
✅ The answer is Yes!, We can find out where the Russian Post parcel is located, please help us and do only one thing small action- fill out the tracking form with the track number of your Parcel and click on the “magnifying glass”. ➤ After this, our website will happily and at the speed of sound :) be able to track the parcel and provide all the necessary information.

You can track an international parcel❓

The process of tracking international parcels is our favorite ❤ activity :). There are slight differences from domestic Russian Post shipments. The postal identifier assigned to international parcels usually contains additional characters in the form of capital Latin letters; each country has its own unique set of letters. For example, for Russia it is “RU”, parcels sent from/to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on the wikipedia website. Why did we suddenly decide to tell you about these mysterious country codes? The fact is that many users enter only numbers, without letters, into the tracking field, or enter letters in Cyrillic (Russian keyboard layout) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the designated order + type the letters on the English keyboard - then the site will be able to track the parcel in the database. Examples of format for international parcel numbers:

• RU201586016HK
• RU383267170CN
• NL111741297RU

track an international parcel by Russian Post

How to track a Russian Post parcel?

Instructions for tracking parcels on our website:
• To track a parcel and find out in which particular department the caring hands of Russian Post employees touched it last time, you need to know its unique identification number. You can find it on a check issued at the post office, or you can receive it from a third party - this can be the online store where you placed the order or a private person involved in the process of sending the parcel.
• You know the track number ❗ - this is great news, congratulations :) Enter this number in the form as shown below in the screenshot and let our website track the entire path of the parcel.

how to find out where the package is

What to do if Russian Post parcel tracking “failed”? Or possible reasons for the lack of information on the parcel:

• The first, and also the most common (trust our experience) cause of the problem with the lack of parcel tracking information, is a simply incorrectly entered postal item number. Check the number entered in the tracking field, if you entered everything correctly - read on;)
• Perhaps the parcel was sent just a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your parcel was sent no later than 24 hours, we strongly advise against worrying about its loss, everything will be fine :) Try repeating “package tracking” after a while.
• Parcel tracking failed due to a failure in the service - yes, this can even happen to us :) The fact is that on our website, as well as on the official website of the Russian Post (pochta.ru), there are delays or failures in the operation of electronic databases that lead to time delays in tracking. There is no reason to panic - we apologize for the temporary inconvenience. Remember, we value each of our visitors and do everything to make searching for your parcel as fast and convenient as possible ✈ for you.

What is the parcel tracking number?

The word “track” migrated to us from the English language, its “parent” is tracking (EMS is an abbreviation for the Russian Post division responsible for express delivery. The main difference between ems items and “regular” parcels is the speed of their delivery to the final addressee. Such items are delivered much faster ✈ and usually by courier from hand to hand. The disadvantage of sending EMS parcels is the cost of such services - it is several times higher than standard rates.

ems tracking

EMS parcel tracking

How to find out where your package is online:

Enter the track code, click “track” and find where your parcel is located.

Express Mail Service (abbr. EMS) is an international service specializing in the delivery of goods. It positions itself as fast and reliable, which is why it is quite expensive. In practice, the parcel takes up to 10 days within Russia and 15-35 days from other countries. However, it is possible to order “expedited delivery”. Of course, for an additional fee. This issue should be resolved in advance with the seller. The weight of the postal item must not exceed 31 kg.

Some nuances not related to tracking

The main feature of EMS is the service for receiving parcels directly at home, which is already included in the shipping cost. There is one important nuance here. According to EMS rules, the parcel cannot be opened in front of the courier. If the client doubts the safety of the contents, he must collect the receipt from the courier, who, in turn, takes the parcel back to the warehouse. You have to go to the post office in person. And even then, at the EMS department, employees are allowed to open the packaging and check the product for integrity.

EMS shipment tracking procedure
Now - the most interesting part. After payment for the goods and its dispatch, the seller issues the client a unique tracking, or identification number. This code may consist of a combination of letters and numbers (for international transactions), or only numbers (for domestic transactions). Last letters– identifier of the sending country. This number allows tracking EMS parcels- everyone can find out where in this moment his postal item is located.
What should I do to obtain information?
1. It is worth considering that in Russia the parcel will begin to be tracked only after registration in the country. Therefore, first we go to the sending country tracker website.
2. Take, for example, the USA. The main place to track American parcels is. In the “Quick Tools” section, select the “Track” category. A form appears, enter the 13-character invoice number there and click on the “Find” button.

Also, tracking the path of an “international” parcel is possible on any track service. One of the most understandable is. Here we go to the “Post/EMS” section and write the identification number in the form.

3. When the parcel has crossed the border and is registered in the Russian Federation, the website http://www.emspost.ru/ru/ will allow you to find its location in a matter of seconds. Click on “EMS shipment tracking” and perform the above steps.

The CMS (content management) system communicates with the EMS server, transmits a code to this service, in return receives data about the location of the parcel, and displays the result on the website page.

4. Some online stores have introduced a package tracking system, with the help of which customers find out its status. Information about this is automatically updated in the buyer’s personal account, or you must apply for it yourself.

5. There are special programs for PC, providing the ability to track the location of a parcel. So, “Track my Packade” is free and requires minimal effort. You can download the program on the website.

Open the program, add a mail item using the “Add” button, or by pressing the “Insert” keyboard key.

With this program, you will no longer have to enter the identifier into tracker forms a hundred times, while remembering where and when the parcel was last time. It is very easy to use: it accesses postal resources, saves the status of parcels in “memory” and displays the information on the screen.

RPO (registered mail) data may not be visible on the day of dispatch - there are delays at the post office. Therefore, if the necessary information is missing, do not rush to argue with the seller, but make a request later.

In this section you will find a modern and convenient service for fast and accurate tracking of parcels and mail delivered by the EMS Russian Post courier service. This company is a branch of the Federal State Unitary Enterprise "Russian Post" and provides express delivery services for parcels and mail throughout the territory Russian Federation and beyond. "EMS Russian Post" has 29 main structural divisions and 42,000 post offices located in major cities Russia, and also provides the population with a wide range of courier and postal services. This enterprise is developing dynamically, and has also earned great popularity for its high quality of cargo transportation and relatively short terms their delivery.

Using this service, in just a couple of minutes you can track the exact location of a parcel or postal item delivered by the EMS Russian Post courier service.

How to track by number?

It is quite simple to track the transportation and delivery of a parcel by the courier service “EMS Russian Post”: to do this, you need to enter the barcode identifier (track number) in the “#Tracking Number” box. It contains 13 characters, including letters and numbers. You can find this identifier or track number of the postal item on the invoice or receipt; it is located under the barcode. When introducing, pay attention to the fact that capital letters must be used. After entering it, click on the “Track” button or the “Enter” key.

What are the tracking numbers?

When registering a shipment by the courier service "EMS Russian Post", all parcels and packages are assigned a unique number. These track numbers are assigned in accordance with the S10 standard of the Universal Postal Union and contain 13 characters. The first two are letters of the Latin alphabet, followed by 9 digits, after which track number is completed by two letters of the Latin alphabet, indicating the code of the sending country. For Russia these are the letters RU. Track numbers begin with the Latin letter E, which is an express delivery marking.

The track number of the courier service “EMS Russian Post” looks something like this:

Types of EMS postal items

Shipments with documents;

Shipments with goods;

Shipments with goods and documents for the goods being sent.

Why can't I track my parcel?

How to track by number if your tracking request is unsuccessful? The courier service “EMS Russian Post” works smoothly and reliably, so situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:

• The track number was entered incorrectly in the “# Tracking Number” box. Carefully check that it is inserted correctly.
• The parcel has not yet been registered in the EMS Russian Post database. According to the rules of this courier service, the parcel must be registered in the database within 24 hours after it arrives at the department's warehouse. Try again to track the parcel using the tracking number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The enterprise "EMS Russian Post" provides its clients with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company branch or for targeted delivery to the recipient's door.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to go to the EMS Russian Post office indicated in your destination and present a document proving your identity. This may be a passport of a citizen of the Russian Federation, a foreign passport, a military ID, a certificate of release or another identity document that temporarily replaces a passport.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)