Many people have had problems with the Internet since its inception. Especially when we're talking about about working with a mobile operator. This is perhaps a very common and unpleasant phenomenon. What to do in cases when MTS's Internet does not work? To be honest, there are a lot of options. And now we will try to sort everything out.

Negative balance

Let's start with the mobile Internet. It most often causes glitches and problems. So, you picked up the phone and noticed that MTS’s Internet does not work. What should be done in this situation?

For example, for starters, check the balance of your phone. Our current operator has one rule - only subscribers who have a “plus” on their account can use the Internet. Even if you paid for the selected connection package a month in advance.

Have you discovered that you have a negative balance? Just close the debt and wait until you receive a message about the number being unblocked. That's all. Now we know what to do if the Internet on your phone (MTS) does not work. But this is not the only scenario.

Engineering works

Also, failures in working with the World Wide Web among cellular operators can be observed during technical work and maintenance. It has not been customary to notify about these events for a long time. Only if the process takes a long time.

Internet is not working on your phone (MTS)? Then call service center By hotline, and then find out what's wrong. Perhaps some kind of accident occurred, or technical work is actually being carried out. Is the answer yes? In this situation, all you need is patience. When all failures and work are completed, the performance of the Internet and communications in general will be restored.

Bad signal

True, not everything is always so bad. Quite often, if it doesn't work Mobile Internet("MTS", "Beeline" or any other cellular operator you have), the reason may be a bad signal. That is, you are far from the transmission tower. And because of this, there are malfunctions.

In addition, the reason for this behavior can be a huge load on the network. Even if you are in the city center, where transmission lines give the maximum signal, the Internet may refuse to work. Or do it extremely slowly. Change your location and wait a bit. Until the load on the network subsides. Often it is enough to simply move away from the place where the MTS Internet does not work well.

Viruses

It is also worth noting that quite often the World Wide Web refuses to work due to the presence of viruses on the gadget. This applies to both phones and computers. In the second case, this phenomenon occurs more often.

In order to get rid of the problem, you will have to scan the gadget, clean it of infections and spyware, and also reboot. After that, check if everything is ok. MTS Internet does not work? Take the phone to a service center. Or to the operator at the nearest office. Explain what you think about the phone becoming infected. Let them help you there. Often, in the case of smartphones and tablets, this is the wisest decision.

If the problems concern the computer, then you should clean the operating system yourself. This is where an antivirus comes to the rescue. Scan your computer, find viruses, and disinfect dangerous files. Next, delete what remains. Now you can reboot and check if everything works. No? Then we continue to think further, what’s the matter.

Drivers and settings

In principle, we figured out the phone and tablet. If the Internet does not work for MTS on these gadgets, there is no need to panic. Just try all the above solutions one by one. But if we are talking about home Internet, then you will have to try. After all, the connection occurs through a computer.

And therefore, quite often, users’ home Internet (MTS or any other operator) does not work due to a lack of drivers, as well as reset hardware settings. The situation can be corrected easily and simply by installing software for the modem. All settings will be set automatically.

Where can I get drivers? Either from the official MTS website, or directly from the kit with the modem. A few minutes of waiting - and all problems are solved. Make sure the entire process runs smoothly. Otherwise, there will be no result from the drivers. In addition, to connect to the MTS Internet, you must have installed content called “MTS Connect”. Usually it is installed along with the drivers. If it is missing, find a program for your operating system on the official website of MTS.

Equipment issue

Sometimes situations arise in which the World Wide Web refuses to work due to a modem malfunction. Or its incompatibility with the operating system. IN Lately this is a fairly common occurrence. This is especially true for users who have updated their computer to Windows 10.

Are you having problems with your MTS connection? Internet does not work? Check that the modem is working properly. It is advisable to connect it to another computer with exactly the same operating system. Also, pay attention to the system requirements for establishing contact with your "machine". If they do not comply, you should not be surprised at the refusal. home internet from work. You can change the operating system and restart the connection attempt. If it turns out that the modem is faulty, it will have to be replaced.

It is difficult to immediately say why the Internet does not work on the phone. There are quite a few reasons that can affect the quality of the Internet. The problem may be related to the equipment itself, poor network signal, lack of necessary settings, etc. Of course, there is no universal way to solve the problem. Before fixing the problem, you need to find out why there is no Internet, that is, determine the specific reason.

As part of this review, we will tell you why there may be no Internet and how to establish a connection to the network. The instructions will be relevant regardless of the services of which operator you use. It doesn’t matter if the Internet does not work on MTS, Beeline, MegaFon, Tele2 or Yota, we will try to help you fix the problem, of course, if possible.

Reasons for lack of Internet and ways to solve the problem

Modern people are dependent on the Internet, and many people find it difficult to cope when their phone does not want to connect to the network or loads pages too slowly. Don’t rush to panic, the problem can probably be quickly fixed and everything will return to its place. We have prepared a list of the most common reasons why the Internet may not work. For each reason, separate instructions have been prepared, following which you can solve the problem.

The Internet may be unavailable for the following reasons:

  • The settings are lost;
  • The subscriber is outside the network coverage area;
  • Technical work is underway on the operator’s side;
  • The device has failed;
  • There is no money on the phone balance;
  • The Internet traffic available within your tariff has run out;
  • Data transfer is disabled on the phone;
  • Automatic registration on the network did not occur.

As you can see, there are many reasons for the lack of Internet, and we will consider each of them in detail. Of course, other reasons are possible; we have listed the most common ones. If it is difficult for you to determine why the Internet does not work on your phone in your case, then read the entire article and check all the reasons.

  • Attention

    • In some cases, the subscriber cannot influence the solution to the problem associated with the lack of Internet. For example, if the reason is in the device itself or is caused by technical work on the operator’s side.

Internet settings missing

It is likely that the Internet is not working due to the lack of necessary settings. Do not rush to write off this reason, even if you previously accessed the Internet from your device, but at a certain moment connecting to the network became impossible. The settings could simply be lost. In any case, we recommend that you check the Internet settings on your phone. If you do not have the necessary knowledge, your operator will help you. Contact the help center or order the settings yourself using a special command or SMS.

Request for Internet settings for the most popular operators:

  • Beeline. Call 06503 ;
  • MTS. Send an empty SMS to 1234;
  • Megaphone. Send an SMS with the text 1 to number 5049;
  • Tele 2. Call 679 ;
  • Yota. Order settings via .

If you use the services of another cellular operator, then call the help center to order settings. Ask a specialist to send you automatic Internet settings. Still no internet after updating your settings? Move on to the next reason!

The Internet is disabled at the initiative of the operator

Have no idea why the Internet doesn’t work on your phone? Perhaps you simply ran out of traffic and your operator has cut off your Internet access until the end of the billing period. Many will consider this reason too trivial, but believe me, this is often the reason for the lack of Internet.

It probably doesn’t make sense to explain how to correct the situation in this case. You need to wait for the next traffic package to be credited or order an additional Internet package from your operator. If you don’t know how much traffic is available to you, get this information using your personal account or a special team.

Request information about the remaining traffic for the most popular operators:

  • Beeline. Call 06745 ;
  • MTS. Dial USSD command * 111 * 217 # ;
  • Megaphone. Dial USSD command * 158 #
  • Tele 2. Use the command * 155 # .

If, after requesting information about the remaining traffic, it turns out that you have already used up the Internet available until the end of the billing period, connect an additional package. A description of additional Internet traffic packages and commands for connecting them can be found on our website or the official resource of your operator.

Other reasons for lack of internet

Still haven’t been able to figure out why the Internet doesn’t work on your phone? Perhaps the reason is so trivial that you cannot even think about it, for example, you have a negative balance or data transfer is disabled. Below are possible reasons lack of internet.

  1. Data transmission is disabled. Check to see if data is enabled on your phone. Depending on your phone model, the path to this function may differ. On most devices running on the Android operating system, data transfer is enabled in a special menu that can be called up by swiping your finger from the top of the screen to the bottom.
  2. There is no money on the balance sheet. Internet and cell phone service not working? In such a situation, the first thing you need to do is check the balance. A planned debit may have occurred (due to the presence of some kind of paid subscription). If the balance is negative, then to restore access to the network you just need to top up your account.
  3. Poor network signal. If you can’t get a connection, don’t be surprised by the lack of Internet. Unfortunately, cellular communications have not yet covered all corners of the country, so this is the reason.
  4. Technical work on the operator’s side or high load on the network. Quite often, the lack of Internet is caused by some actions of the operator himself. For example, technical work may be ongoing, and therefore the Internet will not work. Also, do not forget about such a nuance as network congestion. These reasons cannot be determined independently based on any signs. Call the support center and find out what is causing the lack of Internet.
  5. There is a problem with the device. Technology does not last forever and sooner or later it breaks down. You may not be able to access the Internet because your phone no longer supports it. It is difficult to determine this reason without certain knowledge of the phone’s structure, so you first need to check all the reasons listed above. If all else fails, it makes sense to check the device by contacting an appropriate specialist.

We hope you found out why the Internet does not work on your phone and solved the problem. Of course, there are other possible reasons for the lack of Internet, but it is not possible to consider them all in one review.

You can’t log into the Internet using your browser, and in general there is no icon in the top line on your smartphone screen confirming your connection to the World Wide Web? In such a situation, the first question that arises is: “Why doesn’t the Internet work on the phone?” A tablet may not work in the same way. That is, the problem can occur with any mobile device based on the iOS, Android, or Windows Phone operating systems.

So why doesn't it work from the phone? The most common reason is that you and your device are outside the coverage area of ​​your operator's network. Or the signal from the nearest tower is too weak. Alas, nothing can be done, all that remains is to move to another place where the signal will be strong enough. This is the only way to solve this problem. Another option is to change the operator.

The second most common reason why mobile Internet does not work on your phone is that your account has run out of money, and therefore, according to the tariff, you can no longer use the network connection service. Top up your account and use the Internet. Or study the tariffs of other operators and, having learned that you are overpaying, stop working with your operator to start cooperation with another. We recommend paying attention to Wifire tariffs. These are minimal costs with maximum communication quality.

Finally, the third reason on our list why there is no Internet on the phone is also a common situation among inexperienced users: the “Data transfer” task is simply not activated in the phone settings. The problem can be easily solved by activation - and in just a few seconds you will be able to log into social network or send an e-mail.

Problems with no quick solution


Perhaps your network access settings on your phone are incorrectly configured. Typically, access is activated when the card is installed in the phone. But if something goes wrong, you need to:

  • or receive settings via SMS message from the operator;
  • or visit the company’s website and find the necessary information in the appropriate section, and then enter it into the Internet access settings menu items.

Another problem is that the network is not registered automatically. For example, you found yourself in a railway tunnel, subway, concrete passage, underground parking - somewhere where there is no network reception at all, and then you moved again to the access zone. In this case, the phone should find your operator’s network automatically, but for some reason this did not happen. There was a problem connecting to the Internet. Try the following:


  • the easiest way out is to restart the phone (often this really helps);
  • If the reboot does not help, you will have to take the phone to a service center.

The reason for the lack of communication with the phone may be the operation of a program or virus that you installed, which, when entering the network, takes over all the traffic, preventing you from downloading anything. Uninstall the program after installing which the problems started. Check your phone with reliable antivirus software.

If none of the methods described above are able to resolve the communication issue, try installing a friend, colleague or relative’s SIM card on your phone. There will be Internet - the problem is in the card. There is no Internet (although everything works fine for the one who gave the card) - something is wrong with the phone, it needs to be repaired at the physical or software level.

So, your phone does not see the Internet. For mobile device Surely one of our tips will become a panacea, and after a few simple manipulations you will again go to the infinity of the World Wide Web. If something is not clear, or you have any questions, contact Wifire representatives online or by phone for clarification!


Tariffs and services of Net By Net Holding LLC may be changed by the operator. Full up-to-date information about tariffs and services is in the “tariffs” section or by calling the phone number listed on the website.

Every person has at least once encountered a problem when the phone does not connect to the network. Such a nuisance can appear at the most inopportune moment. Online users often discuss this topic. Surprisingly, this has no effect at all. This can happen with both an expensive iPhone and a cheap Chinese one.

However, if the phone does not connect to the network, this does not mean that the device is broken. Before drawing conclusions, you need to check whether there is a signal. The corresponding icon should be displayed on the main screen. It often happens that the user chooses a network that is not supported by the operator. All the necessary information about this is in the gadget menu. And this is only one reason, but there are others that will be discussed in this article.

Does not catch or search the network

A serious breakdown is not the most pleasant reason that can lead to the fact that the phone does not catch the network and has stopped searching for it. This happens when the amplifier in the gadget breaks down, increasing the transmitter power. To return the device to working condition, you will need to replace the components with new ones. It is not recommended to carry out these actions yourself, as it may be necessary to check other parts, for example, the SIM connector, controller, antenna and others. In order to be sure of the result, it is better to contact a qualified specialist.

The network suddenly disappeared

When your phone doesn't connect to the network, you should look for the reason in its internal parts. If the signal suddenly disappears, this may indicate a breakdown of the radio path. This element is important for the operation of the gadget. It is connected to a lot of parts. It is impossible to check its performance at home, as well as to carry out repairs yourself. In order to be 100% sure that the problem is in the radio path, you will need a complete diagnosis of the device. Such services are provided by service centers or workshops specializing in telephone repair.

The phone has poor network reception

If your phone has a signal mobile operator, however, it is either very weak, sometimes disappears completely, and then recovers on its own, then most likely the reason is in the antenna. This breakdown is considered the most common today. The antenna, although not visible from the outside, still remains a rather fragile element. For example, if the phone is dropped, deformation may occur. Accordingly, this will lead to breakdown. The repair consists of replacing the antenna. The work is simple and will not require large expenses from the owner.

Intermittent signal loss

Unstable signal, your phone can't connect to the network? Why does this happen even with new devices? In most cases, the reason is quite banal - unfair treatment of the device. Not every user knows that even a very small drop of water getting inside the device can lead to unstable operation of the phone. The consequences are unpredictable.

In this case, the owner is recommended to take the gadget to a service center, where specialists will perform diagnostics. This will determine the exact reason why the signal is being lost. If moisture penetration into the device is confirmed, the technician will clean all contacts to prevent corrosion.

It is important to remember that if you do not clean the device in a timely manner, then soon malfunctions will appear much more often, affecting other elements.

There is no cellular operator network

What should I do if my phone doesn’t connect to the network? An icon indicating no signal appears on the device screen. The machine does not attempt to connect to the network automatically. Every second owner of modern smartphones has encountered this problem. Most often the reason is a software glitch. If rebooting the device does not fix the problem, then you will have to take drastic measures, that is, reflash the system.

In order to be sure of a positive result, it is recommended to contact specialists. But nowadays firmware for all brands of phones can be found on the Internet, so advanced users do these manipulations on their own. Each person, having decided to take this step, performs actions at his own peril and risk. After flashing the system, the gadget is automatically removed from warranty, so if something goes wrong, even experienced technicians will not be able to save the phone.

Phones from the Middle Kingdom

With the advent of access to the World Wide Web, every resident of Russia has the opportunity to buy cheap phones through Chinese online stores. It is worth noting that the difference in price is significantly different, but there are also more risks. By purchasing a phone from an authorized sales point, the buyer can inspect the gadget, try it in operation, and also receive a guarantee that provides free service for a certain period.

What do shops in the Middle Kingdom offer? You can judge the phone you are purchasing only by the picture. It is not always possible to find out the exact characteristics, so some buyers are faced with the problem that the phone does not support the Russian cellular communication standard. In this case, the user will no longer be able to do anything.

There are many reasons that can lead to a sudden loss of access to your favorite sites. Usually they turn out to be due to the fact that the MTS Internet is turned off and does not work. But sometimes difficulties arise due to other reasons beyond the control of the mobile operator.

It’s just that users don’t care much about the source of the trouble. For them vital importance has a struggle with difficulties and the speedy return of the opportunity to visit your favorite sites and portals. The simplest way To cope with the troubles that arise is to get help from specialists and call center workers. But this approach takes a lot of time, which could be usefully spent. In most cases, subscribers are able to restore communication and regain access to worldwide network on one's own. This will require a little patience and a desire to solve existing problems.

There are a huge number of possible reasons for problems with the MTS Internet. Therefore, in order to restore communication and full operation of the phone, you need to understand the source of the trouble. They may be:

  1. zero or negative SIM card balance;
  2. expired traffic on tariffs with limited service packages;
  3. poor connection or remoteness of the radio tower, leading to a decrease in the speed of access to the network and a slow connection;
  4. technical problems of the phone (smartphone, tablet, modem);
  5. use of traffic for application operation;
  6. problems on a certain website or unavailability of the portal;
  7. viruses or technical failures;
  8. network unavailability due to incorrect settings.

There are other causes of problems, but the ones listed above are the most common, so this is where you need to start checking.

Problems with MTS Internet today

When encountering difficulties for the first time, users should start by checking their available traffic and balance. It is the lack of money and gigabytes that is the most common reason why MTS Internet does not work.

To check the balance status, users can visit their personal account on the company’s official portal or use the “My MTS” mobile service, if connected. These options are considered preferable, but additionally special USSD requests are provided:

  • *100# to clarify your personal account;
  • *107# – check package balances;
  • *100*3# – clarification of debt, if the subscriber previously used credit services.

The appearance of strange characters instead of the typed combination indicates the inclusion of an English font. To correct the situation, you will first have to enter the command *111*6*2#.

Additionally, those who wish can contact consultants, but in this case, callers are required to prepare personal information.

MTS Internet does not work well

The situation is completely different if the signal has not completely disappeared, but simply does not work well and disappears regularly. In such a situation, blaming the lack of money is pointless, since the reason is not in them.

Usually in similar or similar situations you should take a closer look at the reception level. If the connection quality indicator shows minimal amount stripes or they register on the network often disappears, you should just go to the place where the connection was high-quality and stable. Additionally, experienced users recommend fixing the phone in a stable position and not moving it. It’s difficult to say how effective such a fixation is, but it’s worth a try if you can’t change your own location.

As a last resort, you can look for a place on a hill or just a point where the reception will be more stable, reliable and confident.

Why doesn't the Internet work on MTS if there is money and traffic?

The mobile operator advises people facing difficulties to pay attention to the device that uses the SIM card. If a client has money in his personal account, but the MTS mobile Internet does not work, he should take a few simple steps.

  1. The first thing you need to do is make sure that the source of the trouble is not the site. To do this, you should try to open another portal.
  2. Then you need to check the status of the downloads and make sure that none of the installed applications did not turn out to be the cause of a poor-quality connection.
  3. The third step is available for devices with two slots. Owners of devices with two SIM cards should swap the SIM cards. The second slot often does not allow you to use all the provided tariff plan actions.

If the above steps do not help, you should take a closer look at other problems.

MTS mobile internet does not work on Android

The next step is to set up the connection. The correct procedure to set the required settings depends on the operating system used by the device. But in general, it is extremely similar to both Android and iPhone. You can find an exact description of the settings on the official portal of the cellular operator in the help subsection.

Additionally, you can order automatic settings by visiting the section mentioned above and entering the appropriate phone number. If visiting the site is impossible, all you have to do is call the support service.

What to do if MTS mobile Internet does not work?

In the most difficult situations, when the methods listed above have been used, but the network still does not connect, it remains to pay attention to the last problem: viruses.

The correct procedure for searching for malware does not involve any unusual steps. Users will have to download a reliable antivirus, install it following the prompts and instructions, and run the scan. Even a negative test result should not upset the subscriber, since it will ensure the absence of viruses and Trojans.

Where to call?

When the user runs out possible options action, but the problem persists and the MTS Internet stubbornly does not work on the phone, you should call the contact center. To do this you will have to type:

  • short combination 0890 when calling from an operator’s SIM card;
  • service number 88002500890 when using a city line or SIM cards from third-party companies;
  • +74957660166 in roaming.

There are alternative ways to contact consultants, but a telephone call is the most convenient and accessible approach. The only safer option is a personal visit to the nearest telecommunications store.