Devices based on the Android OS are quite firmly entrenched in our lives. They are especially useful because you can download and install a huge variety of different free games, applications and programs that turn out even better and of higher quality than many paid ones. However, as with any system, there are small glitches in Android. For example, many write: “I can’t log into the Play Market.” What should I do? Essentially, every owner of an Android device has encountered this problem, and those who have not encountered it will definitely experience it.

I can't log into the Play Store. What to do?

As you can understand from the above, this problem is very common, so you need to know how to fix it, even if there was no reason to think about such a misfortune.

This problem looks something like this: it starts Play Market, followed by a short delay similar to loading, then that app just shuts down or throws some kind of error and shuts down. Further launching the store or rebooting the smartphone will be ineffective, since this attack will continue constantly.

Before rushing to fix it, you need to think carefully: “Why can’t I go to the Play Market?” This may happen due to:

• clutter itself Play apps Market and its components (the most common reason);
• problems with your Google account;
• disabling or deleting files and components important for the operation of the store.

Basically, when they ask: “Why can’t I go to the Play Market?” - many causes are resolved quite quickly and painlessly. First, let's try the simplest and most effective method.

Clearing the cache

The most common reason that you cannot access the Play Market is that your phone is cluttered with cache and temporary files. The whole problem is that they flood the smartphone, and there are so many of them that they begin to block files necessary for the normal process. At the same time, service cleaning utilities, like Cleaner or Clean Master, cannot cope with the problem. This doesn't mean they are so useless. They just don’t delete data about accounts and accounts. Then don’t despair and do this procedure manually.

You can do it like this. We go to the settings of the smartphone, where we go to the “Applications” subsection. There you need to move to the "All" tab, and then find the application called Google Play Store. When it is found, we go into it. Here you can see two buttons: “Clear cache” and “Clear data”. We press one by one, then the other. We do the same manipulations with the components. Google Services Framework and "Services" Google Play". After this, the problem “I can’t log into the Play Market” should leave the frustrated user for some time. If this does not happen, then we’ll look into it further.

Account problem

Also, this problem can often be associated with the Google account through which you access Google Play. What to do in this case?

The solution to the problem in this case is very simple, namely, delete this Google account from the phone (i.e. log out of it and delete it from the registry), and then log in to it again. Why do the following: open “Settings”, where we look for the “Accounts and synchronization” item, then find the Google account that is to be deleted. After deleting it, open Google Play again, then log in to the Google system (you can use the same account).

Due to the user's fault

If you are still puzzled by the problem: “I can’t access the Play Store” after providing root, then the problem may be with them. - these are the rights of the superadministrator, i.e. developer. With their help, you can do a lot of useful things on your phone, including stopping or deleting unnecessary and often (unknowingly) important system applications, such as Google Play or its components. After this, they often write: “I can’t log into the Play Market, it says such and such an error.”

There are several ways to correct the situation:

• download a newer version of the Android OS to your phone or update it;
• on a smartphone using a PC or install from an unknown source;
• restore to factory settings;
• reflash the system (a radical method, so it is unlikely that you will have to resort to it).

It is also worth always remembering that root rights are not something to joke about, and you can only delete applications that you know for sure.

If even after all these steps I cannot access the Play Store, perhaps I (or you) should check your network connection, since there is a possibility that the problem is simply due to the fact that there is no Internet. Actually, it’s better to do this before you start repairing your smartphone using the methods described above.

Many owners of modern Androids complain about problems with account activation after a “hard reset” or flashing. So, the phone writes that “The device has been restored to its default settings.” And if you try to enter your password, you will receive a notification “We were unable to log into your account due to an unknown error. Please try again in 24 hours." In most cases, this applies to models with Android Lollipop and higher operating systems installed. Today we will tell you what to do in this case and how to quickly bypass the blocking.

Cause of unknown error

The reason for the message is the one used in latest versions Android function "Google FRP Lock". This is a protection mechanism designed to protect the owner’s data and the phone itself from theft. Thus, the smartphone remains protected even if all settings are completely reset. After a reset or firmware update, you must specify the previously linked account and enter the password for it. According to the developers, this mechanism prevents attackers from obtaining the owner’s data after returning to its original state.

Since a hard reset is often done before and after selling a used phone, the problem remains relevant. Google representatives say that FRP-Lock is valid for up to three days from the moment it is turned on, but, alas, the protection is not always turned off after the period has expired.

Despite the improvement of the security system, the blocker is already obsolete and experienced users can bypass it without problems. As practice shows, it is the owners of the device who have the greatest difficulties in bypassing the protection.

How to prevent future blocking

As a rule, the first time they learn about a problem is when a block has already occurred. However, you need to know how to avoid blocking so you don't step on the rake twice.

• Firstly, if you have made a hard reset on your phone, it is not recommended to change the password for your account. Many, after entering incorrectly, immediately rush to the browser, where they change the password for their account. This will lead to the blocking being activated with almost 100% probability.
• Secondly, to avoid blocking, you must always unlink your Google account, which is located in the settings menu, before performing a reset.

Bypass FRP-Lock

If you don’t have time to wait three days or you don’t want to pay decent money for unlocking in service center, then you can try to disable the phone linking yourself, that is, delete your Google account from Android.

What you will need to do:

1. First of all, we need to access the Settings menu.
2. In the "Security" menu, disable all activated functions.
3. In the “Restore and reset” menu, reset the DRM licenses.
4. In the same menu, perform “Reset settings”.
5. Wait for completion.

So, now we know what needs to be done and where, but how to get to the “Settings” menu on a locked phone? The use of custom firmware, launchers, as well as shells supplied with the main operating system greatly change the functionality of the device. Standard options will be discussed below, but they do not work on all models.

No. 1 Using a flash drive or SD card

For these purposes, you can use memory cards standard for phones, but if the device does not have a slot for them, then an OTG cable and a traditional flash drive of any size can help.

Procedure:

1. Turn on the phone.
2. Connect the drive. Remember that the phone can take up to 1 hour to recognize a flash drive.
3. In the window that appears, select “OK”, after which you will go to the storage settings.
4. Select "Application Data", select "All" and find "Settings".
5. At the bottom of the window that opens, select “Launch”.
6. Well, then everything is according to the standard.

If you have the ability to insert a regular micro SD without disconnecting, then you can connect it. You can find out what it looks like in practice here:

No. 2 Using a SIM card

This method assumes that the device can be reached.

Procedure.

1. Insert the SIM card into the switched off device and turn it on. Wait for the network to appear.
2. Call this SIM card.
3. During a call, select to add a call and interrupt the call. We are left with a menu with a numeric keypad.
4. Dial the combination *#*#4636#*#*.
5. In the advanced settings window, click the “Back” arrow, which will take you to the desired menu.

This solution is relevant only in rare cases.

No. 3 Through the virtual keyboard

In this case, a lot depends on the keyboard used. In this regard, the input to its configuration is quite diverse.

Procedure.

1. When selecting available Wi-Fi networks Click on the password field to make the keyboard appear.
2. Call up the keyboard settings menu.
3. In the additional menu, which is hidden under the three dots icon in the upper right corner, select “Help/Feedback”.
4. Press the “Recent applications” key (square).
5. Find the search line, and if it is not there, then in the third step go to any other window.
6. In the search bar, type the word: Settings. Select the appropriate menu from the drop-down menu.

The methods described above are universal, but they do not always help in case of blocking “We were unable to log into our account due to an unknown error.” If they did not help, then you will have to look for a solution suitable for a specific device. Experienced users can use various tools to remove the lock. One of these methods is described in the video tutorial below. Let me note right away that the described option is only suitable for MTK processors.

Registration (login) to the Google Play Market (Google Play Market) has now become very popular, as Android-based devices (phones, tablets) have become even more popular all over the world. Google Play offers users great opportunities to fill their own smartphone or tablet with various useful applications and games, the number of which has already exceeded a million. This is especially true for people leading an active lifestyle in big cities, where additional information and its synchronization are simply necessary.

Registering Google Play Market from a computer or Android device

The Google Play service provides all types of registration - from a computer or an Android device (tablet or phone). When you first switch to Google Play, the registration process comes down to having your own:

1. In the case where there is already a registered account, all services, along with Google Play, become available automatically.
2. If you don’t have a Gmail account, then registering and logging into the Google Play Market requires creating a new mail (without leaving the service) in order to log in through it.

Login and registration with an existing Gmail account (by mail)

If you have previously created a Gmail account, when logging into Google Play you must select the “ Existing".

And enter your Gmail details.

Registering Google Play Market without Gmail

If you do not have your own Google mail account, when logging into the Google Play Market you must:

• press the button " New";

• A window will open where you need to enter your first and last name;

• then you need to come up with the name of your own mail (be sure to write it down somewhere so as not to forget in the future). The system will suggest possible names of mailboxes that are not yet occupied;

• come up with a password and write it down, since the mail will be available for use both from an Android device and from a computer;

« Password recovery Google account» this is the ability to assign mail to a phone number, with the ability quick recovery after losing your password. To do this, select " Configure settings";

• If desired, you can set checkboxes to save backup copies of your account and receive regular newsletters. This will prevent data loss;

• confirm your agreement with the terms of service when logging into Google Play using the " I accept";

• Enter the text shown to confirm that Google Play Market is registering a real man, not a computer program;

• Afterwards, you may be asked to enter your own debit card number if you purchase paid Google Play products. In case of refusal, select the option “ No thanks".

Registration and login to Google Play Market (Google Play Market) are completed. You can start searching for an application, program, game, etc.

Google Play market is an electronic store from Google, where you can find and download applications, books, music and films on Android devices (tablets and smartphones). All products are provided both free and paid. It’s worth highlighting right away that when using free content, you should expect advertising or a lack of very necessary options. This technique of the creators is designed specifically to persuade users to purchase paid products.

One can highlight the sharply growing pace and popularity of Google Play among people of different ages. Back in 2013, the monthly number of downloads and installations amounted to several tens of billions. To date, exact numbers are unknown, but researchers of this service talk about a truly impressive scale.

When logging into Google Play Market, users quite often encounter various errors. One of these errors sounds like this: “You need to sign in to your Google account.” This error may occur after next update Android devices, or updates to the Google Play Market itself.

Today's users are very accustomed to all the conveniences that Google provides. This is constant synchronization of contacts, calendar and timely updating of applications. But for this to work stably, you need to log into your Google account, which the device so persistently and carefully informs you about. In order to log into your account, you just need to enter your username and password, but it happens that this does not help. To figure out why the device does not enter the Play Market, let's look at everything possible options solving the problem.

Checking the current time and date

Sometimes it happens that on the phone date and time are wrong, which prevents Google services from synchronizing normally. To eliminate this problem, you need to go to “Settings” - “Date and time” and set the necessary parameters. It is advisable to install “Automatic time detection”, thereby protecting yourself from a similar problem in the future.

Checking the Internet connection

If the user cannot enter the Play Market, then he should also check stability Internet connections. You will not be able to log into your Google account if your Internet connection is too slow. To check this, open a standard browser and go to any site; if it loads quickly and without any problems, then the connection is stable and you can proceed to the next step.

Checking the correctness of the entered data

Due attention should be paid to correctness of the entered data, i.e. Check that your login and password are entered correctly; this can be done by logging in to the Google website itself from your computer. Be careful when entering your password, because... it is case sensitive.

The passwords Nastya and nastya are different passwords, keep in mind.

Reboot the device

Smartphones sometimes experience system or application failures. During such failures, login to your account may be blocked. Rebooting your phone usually helps get rid of such glitches.

You need to press and hold the " Unlocks” until a window with action options appears. In this window you need to select “” or “Restart” depending on the language installed on your phone. Rebooting usually solves many problems, but if problems persist, try another option.

Trying safe mode

Every smartphone has dozens of different programs installed. They can work stably, but at the same time block login to your Google account. To avoid deleting all applications that may block entry, you can use “ Safe Mode».

There are three current login methods depending on the manufacturer:

First way:

Second way:

Third way:

1. Turn off apparatus;
2. Start turning on the device and press " decrease volume»;
3. The device should start in " Safe Mode»

In Safe Mode, try logging into your account. If you succeed in logging in, then the problem is in some third-party installed software.

Checking the antivirus

Antiviruses protect the average user from numerous threats on the Internet. But there are times when the antivirus blocks something important, for example, logging into your Google profile. In order to make sure that the antivirus does not interfere with logging into your account, you should temporarily remove it. The antivirus is removed like any other application. To remove it, you need to go to “Settings” - “Applications” - “Antivirus name” - “Delete”, or drag it from the desktop to the trash.

We resynchronize the data

If the device hasn't synchronized for a long time with Google servers, various problems may arise. Therefore, you will have to perform full data synchronization manually.

To get rid of the Google account synchronization error on Android, go to “Settings” - “Accounts” / “Accounts”, select Google account from the list. Open it up uncheck all the boxes and reboot your device. After rebooting, do the same, putting all the checkboxes in place, and reboot the phone again. After completing the steps, try logging into your user profile.

Deleting your account

One possible solution to the problem could be deleting Google account from the phone. To do this, go to “Settings” - “Accounts” or “Accounts” (depending on the phone), select your Google account and click “Delete account”

We erase data and cache of Google play services

It happens that the error “you need to sign in to your Google account” is caused by cache problems. To clear it you will need to go to " Application Manager", then find Google Play Services, Play Market and Google Services Framework. Open them one by one and click “Clear data”, “Clear cache” then click “Stop”, then “Disable”. Reboot the device and see if the problem is resolved.

Checking disabled applications

It may also be impossible to log into your account if the user has unknowingly disabled any of the important applications.

You need to go to " Application Manager» and find programs such as Google+, Download Manager, Google Play Services, Play Market and Google Services Framework. Go to each one and check if it is enabled. (If the application is enabled, the “Disable” button will be active)

Uninstalling Play Market updates

If none of the above helped get rid of the error, and your smartphone still says “You need to sign in to your Google Play Market account,” then it’s worth a try remove latest updates Market, thereby rolling it back to the initial version. Often, applications in initial versions work stably, but not very fast. In any case, after logging into your profile, the Play Market will update itself to the latest version.

In order to remove updates, find the Play Market in applications and click the line “ Uninstall updates" After that, try logging into your account.

Reset to factory settings

This method is the most extreme measure. Perform it at your own peril and risk and only if all of the above methods did not help. A full reset completely removes all accounts, applications and contacts.

To perform a complete reset of the phone, you need to go to “Settings” - “Backup and reset” - “Reset settings”, click “Ok”. The phone will begin to reboot and perform a factory reset.

Let's find out the reasons for failures in the Google Play Market: it says there is no connection, you need to log into your account or there is a server error. Poor operation of the application can be caused by the presence of various service problems, problems with the device selected for these purposes, and many other reasons. What to do if you cannot log into your account? In this article we will look at the main causes of failures and errors associated with the Play Market and ways to resolve these problems.

Method 1: Reboot Android

Since the system freezes quite often on Android, it is necessary to reboot the device.

In addition, this will allow you to troubleshoot not only Google work Play, but also with bugs from other applications.

Method 2: Reset Google Play Market settings

The Play Market application on the tablet may not work due to a large amount of unnecessary information, therefore, you should reset the settings by doing the following:

After these actions, it is recommended to reboot the device so that the system can quickly recognize the changes made.

Method 3. Uninstalling Google Play Market updates

As in the first method, you need to go to the settings menu, select the “Applications” or “Application Manager” section, in which click the “ Uninstall updates", which will lead to the starting state of the play market.

Method 4: Reset Google Play Services app settings

In order to achieve the functioning of the play market, it can be useful to reset the Google Play Services settings. To perform this operation, you must perform the following steps:

Method 5. Activating “Download Manager”

Problems with the Play Market may occur due to the disabling of this service application. In order to activate the “Download Manager”, you must first go to the settings menu of your device, then use a swipe to go to the “All” section, where you select the required item. When stopping the application, click the “Enable” button.

After these operations, you need to reboot the device and then check proper operation Play Market.

Method 6. Deleting your Google account

When performing this action, you must keep in mind that when you delete your account, you may lose necessary and important information. In order to avoid unpleasant consequences, you should first synchronize the data, i.e., create a backup copy. For these purposes, go to the settings menu and then select the “Accounts” section in it, after opening which you need to select your account.

After completing the steps, the synchronization menu will be available, all you have to do is click on the mailbox.

After opening, you need to select the items that you need to synchronize. In most cases, users create backup copies of personal information and “Contacts” using the selected section. To save important information on your tablet or phone, you must press the “Options” button and select “ synchronize" After these steps, a backup copy of all applications will be created simultaneously.

After synchronization, you can safely delete your Google account. When you re-login to this account, the device will prompt you to restore the backup information.

After the account has been deleted and restored again, the operation of the applications should be normal. If the play market is not fully functional, then you should use the following method.

Method 7: Having incompatible applications

Operation Play Store may be disrupted or even blocked due to the presence of some applications that the user installed independently. Such applications exist in large quantities. Among these “pest” applications is the well-known Freedom, with which the user can make in-game purchases for free.

Method 8: Setting up the “hosts” file

If your device is equipped with the application " Freedom”, and in your opinion, it contributes to the failure of the play market, then you need to configure the “hosts” file.

To configure this file, you need to go to the settings menu, select the “Application Manager” - Installed section, and select “Freedom”. After opening the menu of this program, you should click on the “Stop” button, and then delete the application. The main thing is not to neglect the rules of the proposed operation, namely: first stop, then delete.

After the device reboots, you need to check the functioning of the play market. if no changes occur, use the following method.

Method 9. Reset Android settings

Despite the fact that resetting all existing settings is a rather radical action, it helps solve most problems not only in the operation of applications, but also in the entire system. By going to the Android settings menu, you need to select “Reset settings” in the “ Recovery and Reset».

Before performing a reset, it is recommended to double-check that the necessary information has been synchronized. Data stored on the memory card will remain untouched.

Method 10. Checking your Internet connection

Sometimes, it is a simple lack of connection to the Internet that causes application failures. After checking the connection, you should restart the router.

Method 11: Enable Google Accounts

Problems may occur due to a disabled Google account. Activating the application " Google Accounts"occurs in a special section.

Method 12. Checking time and date

If there is a constant lack of connection, you should check that the time and date are set correctly.
If the Internet connection is connected, but the connection has still not been made, you need to repeat setting the time zone and time, synchronizing these parameters with the network by going to the menu section " Settings", where selecting "Network time zone" and " date and time", mark these parameters with a tick.