Over time, users social network VKontakte still faces the need to contact technical support. The reason for this may be difficulties in changing the password, the inability to log into your account, or hacking of your personal page. How For many, this may be difficult, but if you figure it out and carefully study the page menu, you will understand that there is nothing difficult about it.
Peculiarities
The main feature of technical support for such major social networks as VKontakte is that its users are not clients. That is why most of the problems that the service solves are related to the functionality of the site. The question of how to write in VK support should not cause difficulties for registered users, since social network employees quickly respond to requests. The specificity of technical support is that established feedback with the user is as comfortable as possible and does not create the feeling that no one is solving problems.
home distinguishing feature: Social networks provide support to users only on the site. In order to apply, you need to fill out a special form on the social network and send it. Specialists will study it, assign a degree of importance and make a decision to eliminate the problem. The main difficulty is that the scale of the social network does not allow developers to quickly see any problem in the operation of the site and the security system.
How does it work
How to write to VK support service if a problematic situation arises? This is easy to do, since interaction with users is well established. The support service has been operating since 2011. At the beginning of its activity, a small group of people was responsible for answering user questions. Over time, it became the VKontakte technical support team, and a little later it was reorganized into “Support” without the additional word “technical”. This means that the service solves not only technical issues.
Unlike other social networks, VKontakte has created support whose activities are aimed at a live user, and not a source of information. If you don’t know how to write a message in VK support, pay attention to the Service Desk service. This is the name of the user assistance service on the social network. It consists of agents who also have accounts on the social network. They do not have special technical education, because the main thing for such a specialist is to help in difficult situation not only in deeds, but also in words and emotions.
Such a system is organized specifically to show the trusting attitude of the site administration and management towards users. Such support does not require template answers; agents approach each request individually. There is a separate interface for contacting, which is located on the website. This is convenient because you don’t need to write separate letters through postal services or call a call center.
What issues does it solve?
The question of how to write to VK support worries many users who have encountered problems with the site. Despite the smooth operation of the service, you have to wait for a response to your request within 24 hours, sometimes longer. Before asking for help, analyze whether the service's support is really required or whether the problem can be solved on your own. If a user wishes to complain about a group that distributes or promotes prohibited ideas or is unlawful in nature, then such a problem is resolved exclusively through technical support. If a group has been blocked for some reason, you can also regain access to it using the service.
Contact support
How to write a question in VK support? This can be done in two ways: simple (use the services of other systems) and complex (do it yourself). Surely many will choose the first, but first things first. If you don't know how to ask for help with a social network, ask a more advanced user to help with this.
- To get advice or resolve a problem, log into your VKontakte account.
- There is a "Help" section at the top of the page, click on it.
- A line will appear in which the user can describe the problem that has arisen. Avoid long sentences. It is better to state the essence of the issue briefly and clearly.
- If the questions suggested by the support service do not suit the user or do not solve his problems, there is a button on the “Help” page: “None of these options are suitable.” Many people face the same problems that are common to everyone.
- If you click on this button, a window will appear indicating the approximate waiting time for a response. Most often, the user does not have to wait long. One request is processed within 24 hours.
- To ask a question or explain a problem, click on the "Ask a Question" button.
- A simple form will appear that you need to fill out, indicating important facts and details. They can help resolve the situation as quickly as possible.
As you can see, writing to VK support is quite easy. The service does not miss a single request.
From phone
If users check their account through a portable device, a natural question arises: how to write to VK support from a phone? In the mobile application, the user will find “Questions and Answers” in “Settings”. There's a lot here useful information By various issues. If the user wants to contact the service specialists with a problem, this option will not work. It is disabled due to the large volume of work and incoming information. In general, there are no difficulties in writing a request with mobile application should not arise.
From computer
How to write to VK support from a regular PC or laptop? This can be done not only using the usual form, but also by e-mail. This is the easiest method available to every user. To do this, go to your mailbox, make a question, request or state a problem and send a letter to the address indicated on the site. Previously, a response to such a request had to wait several days, so it is better for the user to apply directly from his page. In addition, on the social network it is easy to find direct links to create requests with the ability to attach images and other documents.
If you don’t know how to write to support in the new VK, pay attention to the menu on the left. In addition to the standard menu, there will be lines “Blog”, “Developers”, “Advertising”, “More”. Click on the last active text. A block should open containing a “Help” section with an application form. It should be noted that service specialists sometimes respond to user requests with humor. This is due to the fact that many people ask unclear questions to which it is difficult or impossible to give a logical answer.
Many people spend a huge amount of time on VKontakte, knowing its main sections like the back of their hand. But when an “emergency situation” arises - a problem that the user cannot solve on his own, it turns out that he has no idea where the VKontakte support service is located and how to contact it.
However, before doing this, it is better to clearly follow all the instructions that are on the screen if, for example, the page is frozen. There are a huge number of users and, of course, you can’t expect a quick response.
The changes associated with the new VKontakte design are described at the end of the article.
How to write to VKontakte support for authorized users
There is a special “Help” button in the top menu.
- Type a word or phrase in the search bar and get a list of questions on the topic.
- If there is no suitable question, you can ask your own. To do this, click the button below “None of these options are suitable.”
- A dialog box will appear telling you the approximate waiting time for a response. Click "Ask a Question".
- This is the most important stage. Write a title that reflects the essence of the problem. Clearly, without unnecessary words, describe it, provide links if necessary. The wording of the question determines the speed of response and whether they will help you solve the problem. If necessary, attach a file: a screenshot, for example.
- Click "Submit".
Next, you will be taken to a page where you will be thanked for contacting and informed of the approximate waiting time. Later, you can return to the “Help” section and view the status of the question by going to the “My Questions” tab. If there are several, you will see a list.
All you have to do is wait for a response from the so-called Support Agent.
How to contact VKontakte support if you don’t have access to your account
Unfortunately, unauthorized users will not be able to write to support through the site. If your page has been frozen, hacked, or you have forgotten your login or password, and you cannot restore access through the standard form, you will have to write to support by email: [email protected].
But it’s more effective to contact support from another page - a friend, relative, or from your second account, if you have one. Just don’t write that you have several accounts on VK, this is a violation of the rules.
Is it possible to call VKontakte support?
The answer to the question, unfortunately, is negative. There is no call center with support; you can only contact them in writing via the Internet.
- Remember that contacting support, logging into the site and restoring access to your account, and receiving an access code via SMS are free services. If someone asks you to pay, they are scammers.
- To prevent your account from being hacked, change your password more often and do not use one that is too simple. And if, for example, you are going on vacation, you can do it temporarily so that there is no attempt on her life, because those accounts that are not used for a long time are at risk.
VKontakte is a social network with a huge variety of settings and additional features, which is constantly under heavy load. The site's daily audience is more than 70 million people (according to Liveinternet statistics), and many users encounter problems while working.
The most common:
- The site does not open (does not work);
- Account stolen;
- Recovering or changing your password;
- Complaints about illegal actions of other users.
To help solve emerging problems, the administration created a department - a support service, consisting of trained specialists ready to short time solve any problem. There are three ways to contact technical support, we will consider each in detail.
Contact via Q&A section
In order to reduce the load on the department, the development team created a section for answers to popular queries. However, not every problem can be solved with a template unsubscribe. Therefore, almost every section has a button for creating an application.
1. Go to the “Questions and Answers” section using the link (you must be logged in to the system) - https://vk.com/support?act=home or through the “Help” section, from your profile.
3. Select the appropriate option. If it does not solve the problem, click “Write to support.”
4. On the page that opens, describe the problem in detail and click “Submit.” The speed of the decision will depend on the availability of employees.
How to write to technical support - direct link
In addition to the “standard” method described above, you can use a small “Livehack”. The page for creating a new application has a permanent address, regardless of the profile id and available even if you don’t have access to your profile.
2. Before asking a question, formulate it clearly, and if necessary, attach a screenshot. After sending, a window will pop up informing you about the waiting time.
3. The operator’s response will come in private messages and will be duplicated in the “My Questions” section. There, you can continue communication if additional questions arise.
Remember, creating an additional request does not speed up the response time, and may even be considered spam.
Technical support mail
Difficulties arise not only for registered users, but also for those who have not yet decided to create a profile. For such people, there is a special form of communication - email technical support.
It is enough to write a letter to the address - [email protected] , with a description of the difficulty encountered. The answer will arrive within a week, not earlier. Need it faster? Start it.
From open sources, we were able to add three more addresses where you can contact administration representatives:
- [email protected]– for media representatives;
- vk.com/ads/adv_agency — representatives of advertising agencies;
- vk.com/support?act=new_ads – help with advertising campaigns.
One of the most important omissions of the technical support department is no toll free number hotline , because problems are solved much faster by voice.
Ask a question from a mobile phone
Users mobile phones, are also not deprived of the opportunity to communicate with the “support” of the social network. If with mobile version Everything is clear on the site - the links are located similarly to the web version, with the smartphone application you will have to search.
1. Open the VKontakte mobile application menu, “Help” section.
2. Scroll to the end of the list and follow the buttons marked in the picture.
3. Responses to applications are located in the specified tab.
Feel free to continue communicating with the operator until your problem is resolved.
Answers to frequently asked questions
Instead of the usual summaries, I have selected frequently asked questions regarding VK technical support and will try to give detailed answers to them.
What is the official website of “support”?- He's not there. Everything is resolved through the contacts described above.
How to call the hotline?- She’s not there. User support is provided only in written form.
The operator did not help solve my problem, what should I do?– In a couple of days, create another request, it will go to another specialist.
The social network VKontakte recently introduced a convenient FAQ in which users can find answers to most of their questions. However, questions may always arise, the answer to which can only be given by the VK support service. Today we’ll talk about how to ask your question.
There is a menu at the top of the page. Find the “Help” item in it and click on it.
You will see a list of popular questions. Once again, make sure that your question is not answered here. If you are convinced, then click on any of the items, for example, “My page has been blocked.”
A small menu will open. In it, select the “I still have questions” option.
You will see in front of you the approximate waiting time for a response. Click on the “Ask a question” button.
Finally, write a subject and your message. The more detailed you describe the problem, the higher the likelihood of solving your issue. When finished, click the “Submit” button.
The message has been sent and is awaiting processing. Wait for a response from support.
For many users, the VKontakte social network is more than just a web page. For some it may be a job, for others a repository of photographs or documents, for others the main means of communication, and so on. Accordingly, for such users, an unexpected problem in the operation of a social network can become a real stress (for example, photos do not load, various errors occur, and so on), which, among other things, can drag on for some time. The VKontakte network support service is always ready to assist the user with any questions. You can contact her directly from your page, which will be discussed below.
How to write to VKontakte support service
If your page on the VKontakte social network is not blocked, then contacting the support service is very easy. Each user has the opportunity to contact VKontakte specialists directly from their page; to do this, you need to click on your avatar in the upper right corner of the page and select “Help”.
After this, a page will open that can answer most of the user’s questions about the operation of the VKontakte social network. Check out our FAQ database to find a solution to your problem.
Please note: Questions and answers are conveniently grouped into categories. It is also possible to switch to full list questions or try to find the answer to your question through search.
If you can't solve your problem using basic questions and answers, you can contact our support representatives. To do this, go from the browser where you are authorized on VKontakte to the following link: https://vk.com/support?act=new.
The Contact Support page will open. Here you need to give short description problems in the top window, and below describe in detail what the problem is. If necessary, you can attach a document or photographs to the message sent to the VKontakte support service.
When all fields are filled in, click “Submit”, after which a window will appear in which the approximate response time will be written. If you are satisfied with it and you want to know the answer to your question, click “Ask a Question”.
Once you submit your question, it can always be returned from the Help section of your page. If you remember any details about your question, you can go to an already published question that is under consideration and add a message to it, as well as attach a photo or document.
Please note: If you were waiting for a response from a support specialist, but during this time you managed to solve your problem yourself, do not forget to go to the submitted question and write that it is no longer relevant or click “Delete question”.
How to call VKontakte support using the hotline number
Many users are accustomed to the fact that almost any organization can be contacted via telephone by calling it. But in the case of the social network VKontakte, this is irrelevant.
On the Internet you can easily find the VKontakte phone number, but not the support service, but the main office of the company, where you should contact commercial offers or on other important issues. There is no support hotline as such, and the only method for an ordinary social network user to get an answer to their question is to write to VKontakte in the manner discussed above.