The normal operation of any smartphone depends primarily on the hardware and firmware. These two elements must be perfectly synchronized with each other so that your gadget can easily perform all the functions provided by the developers.
In this article I will look at the main problems that owners of Sony Xperia smartphones may encounter, and possible options their decisions. Let me emphasize in advance that if a malfunction occurs, it is best to immediately contact the service center for help from specialists in this matter.
However, for those subscribers who prefer to troubleshoot on their own, this article should prove useful. So, if your Sony smartphone does not turn on, below you will find several ways to fix this problem.
Despite the fact that some Sony Xperia devices have a non-removable battery, Sony has provided several key combinations that allow you to simulate the process of removing the battery, which I will talk about.
Most often, the smartphone does not start due to problems with the firmware, which can be solved using the methods proposed below. So, if you encounter similar problems, I advise you to do the following...
A frozen Sony Xperia smartphone can be forced to restart or shut down, and I recommend trying both methods. To do this you need:
- Press and hold the smartphone's power button and volume up button simultaneously for 10 seconds.
- Your device should vibrate. Your next steps depend on whether you want to restart your phone or turn it off.
- If you need to restart the gadget: Release both buttons. The device should reboot.
- If you want to turn off your smartphone: Continue holding both buttons. After a few seconds, the phone will vibrate three times and turn off.
If the device does not respond to your actions, try the following:
- Press and hold the Volume Up button.
- Then press and hold the power button of your smartphone without releasing the volume up button, and wait about 10 seconds.
- Choose to force your smartphone to restart or shut down.
All you need is a battery removal simulation
This operation will force the phone to turn off and then start again. This great way solve the problem if your Sony Xperia is frozen or locked, displays a white/blue/black screen and does not respond to your actions.
The way to simulate removing the battery on a Sony Xperia is very similar to simulating removing the battery on a Motorola Atrix HD - you need to press a button decrease volume and on the button inclusion devices and hold them simultaneously for 15-20 seconds.
If after 20 seconds the phone does not turn on by itself, release the buttons and try to start the device in the usual way - by simply pressing the power button.
For example, let's say that your Sony Xperia is frozen or won't turn on. Just hold down the volume down and power buttons on the phone, count to 20 and, if the smartphone does not react at all, release both buttons and then press the power button, which will work as usual.
On some devices, instead of the volume down button, you need to press the volume up button. Therefore, if the method indicated above did not help you, then try holding down the buttons at the same time increase the volume And turning on the device on 20 seconds.
If it doesn't work, try again. This procedure should sooner or later reboot the smartphone.
Tip: If the phone does not restart after several attempts, then try disconnecting it from the power source.
However, if all the above methods do not help to turn on the phone, I advise you to contact a Sony service center to get advice from specialists. You may have encountered technical problem, which you will not be able to solve on your own.
I hope this article helped you. If you have other tips to solve this problem, share them in the comments.
The Xperia line of smartphones is rightfully considered one of the best in terms of battery life. However, sometimes their owners are faced with the fact that suddenly Sony Xperia does not turn on and does not charge without any prerequisites. What is the reason?
There may be several problems causing this type of malfunction. Each of them, one way or another, is connected to the power supply circuit of the smartphone. Practice has revealed the following possible causes of power problems:
Broken microUSB connector
The port responsible for connecting the smartphone and external devices via a USB cable may become loose or burn out, which prevents the device from charging. Repairing it yourself is quite difficult, since it requires a blowtorch. The safest thing to do is to take the gadget to a service center.
Battery fault
If, after disconnecting the smartphone and connecting it to the network, the charging process begins, but the charge level is long time remains in one place, the battery fails.
Most often, this problem occurs on Sony Xperia Z1 and Z2 phones. You can determine such a malfunction using a voltmeter: if the battery voltage is less than 3.7 V, it has some problems; if less than 2.7 V, it is faulty. The solution in this case is simple - purchase a new power source.
Disconnecting the battery cable
Lack of response to charging the device may be caused by the detachment of a special element connecting the battery and other components of the smartphone. If it is only slightly bent or comes off, you can try to straighten it or insert it into the port yourself using a thin plastic or wooden stick. If this does not help, you should contact the service.
A malfunctioning Sony Xperia does not mean it is completely broken. Power problems are usually not very serious and do not require a lot of time or money to fix.
There are situations when the Sony Xperia phone does not turn on. This means the smartphone unexpectedly turns off, reboots, or ignores pressing the On button. Let's take a closer look at this issue.
Causes and solutions to the problem:
- The battery is broken or expired;
- Mechanical damage;
- The power button is broken;
- Software error;
- The charger is broken;
- Recommendations service center.
The battery is broken or expired
The probable cause lies in the battery. This happens periodically with Sony Xperia phones. The battery may have long expired. If the battery is swollen and the smartphone does not turn on, then the problem lies in the electronics. Typically, the result of a breakdown is mechanical damage, moisture, or a short circuit. The way out is to replace the battery.
Mechanical damage
Periodic shocks or falls of the smartphone lead to the fact that it does not turn on. However, this is the worst outcome that the device can expect. In addition, the normal use of a smartphone is questionable. Consequences of mechanical damage:
- The display and phone case were broken;
- Image distortion;
- The speaker and microphone are out of order;
- Sony Xperia phone won't charge;
- The device is slow;
And that's just part of it possible consequences mechanical shocks.
The power button is broken
The simplest reason is that the power button is broken. This occurs due to mechanical damage or liquid entering the device. In one case or another, you will have to replace the key or have the phone diagnosed at a service center.
Software error
Crash software leads to slow performance Sony smartphone Xperia, periodic reboot or refusal to turn on. You just need to reinstall the software or return to factory settings. A sign of such a problem is that after turning on the smartphone freezes or constantly asks for a phone code.
The charger is broken
A common reason that a smartphone does not work is that the power cord socket is broken. Over time, the socket becomes loose, the contacts oxidize and practically do not conduct current.
It's easy to check if the charger is broken. Connect to Sony phone Xperia is a different charger and if the charging process has started, it means it is working. The problem is solved by purchasing a new power supply.
If your Sony Xperia won't turn on, the first thing you need to do is identify real reasons problems. It is difficult to carry out such a procedure on your own, so it is better to immediately contact the Service Center. Its employees are guaranteed to perform diagnostics on the day of your call. The repair procedure is carried out using special tools and professional equipment. A specialized quality control department tests the phone before returning it to the owner.
Sony Xperia is one of the most popular smartphone models. High level functionality, optimal technical data, ergonomic housing are important advantages. Despite such positive sides, deficiencies can also be recorded. What to do when sony xperia won't turn on? How can such phenomena be explained and how to act to prevent further errors in the operation of a Sony smartphone? How can you restore optimal functionality? mobile phone?
Sony Xperia does not turn on: possible reasons
Why might my smartphone not turn on? What are the most common reasons:
- faulty battery. Sony Xperia boasts a capacitive battery, which, unfortunately, often breaks. It is advisable to check the battery, because if it malfunctions, the smartphone will not be able to turn on;
- If the smartphone is charging but does not turn on, there is a risk of the power button breaking. You also need to remember about precautions. For example, it is not recommended to charge Sony Xperia immediately after getting wet or accidentally getting moisture on the phone keys, because otherwise the phone may completely die;
- If the smartphone connector is broken or partially torn out of the printed circuit board, the charge cannot be transferred to mobile equipment. In this situation, the device will be completely discharged, and then will not be able to turn on. The only possible way out in this case is to contact the service center employees, where professionals will replace the connector;
- A motherboard that has been damaged by a shock or accidental fall will not be able to support the operation of the smartphone. In this case, you need to diagnose the gadget, and then take restoration measures. Only professionals are ready to successfully return a smartphone to functionality;
- The smartphone control chip turned out to be broken. In this case, it is necessary to replace the component part with an original analogue that can successfully perform its functions;
- rust, oxidation of parts, corrosion are some of the most dangerous reasons for the inability to fully use a mobile phone. If your Sony Xperia does not turn on after getting wet, it is best to contact professionals who can restore your mobile phone;
- another one possible reason problems - software glitches. After an unsuccessful update, the device will not be able to turn on, but the optimal solution would be a solution to restore the equipment.
The above reasons may be the basis for successfully solving the existing problem with turning on Sony.
How to fix if Sony Xperia does not turn on?
If your Sony Xperia does not turn on, there is no need to worry, because the chances of restoring the functionality of the gadget remain. How can corrective measures be carried out?
If the Sony does not turn on, you can find a way to restore the optimal performance of the mobile phone and in 99% of cases the problem is successfully solved.
The phone does not want to turn on or reboots at a time convenient only for it, the sound fails, and the software begins to fail more and more often?.. Well, in the near future, either you yourself will want to regain power over your device, or it will force you to do it. I don’t recommend going to the second option, because if you don’t prepare for this moment, you’ll have to say goodbye to a lot of data, contacts, and so on.
In any case, if the phone still turns on - save everything you can and wherever you can(priority, of course, is the memory card, contacts on the SIM card and cloud storage).
Have you saved or accepted the fact of data loss? Then let's continue and start with preparation - first of all this battery fully charged, since the reconfiguration procedures are very sensitive to a possible power outage, and possible interruptions can finally finish off the device, making it unsuitable even for further repairs. Then remove the battery from the smartphone for 20-30 seconds (if your model allows it).
Oddly enough, but even simply removing the battery can save you a lot of problems, so check how relevant it will be to do with your phone what we are planning in the continuation of this article.
Hard Reset. Factory reset
You can, of course, use a variety of programs to carry out this operation (it is advisable to download the native program from the manufacturer’s website PC Companion), but in my personal opinion, it is much more convenient to use direct access to the system, because this is a proven method that does not require wasted time installing software. In addition, it is universal for all models, and you will not need to search individual approach to a specific model.
If already at this stage you have doubts as a result of your actions, perhaps you should not continue further on your own, and you should contact the Ru Sony company, which repairs Sony smartphones. If not, continue reading and taking action, we will explain to you step by step the entire sequence of necessary procedures.
We turn on the smartphone by simultaneously pressing the volume up key (depending on the model, try lowering the volume or even just holding down both volume keys) and the power button.
Eventually (at first, this may take a few tries), you will be taken to the menu recovery. This is a bunch of inscriptions at the top of the screen, which is navigated using the sound buttons, and the on/off key will indicate confirmation of your choice.
First of all, try selecting a section in the menu reboot and wait for Android to reboot. When reinstalling the system, never touch the phone, this will not lead to good.
Reboot didn't help? If not, then activating the “Wipe data/factory reset” item will definitely help you out; after that, you may need to enable the “reboot” item again. Be a little patient with the process.
Let's summarize.
As a result, you get a pristine phone, just like when you bought it. All software on it will have to be reinstalled, but this is inevitable, which, by the way, can lead to good consequences (being aware of installing programs on a smartphone can save you from a lot of problems).