Very often, users of tablets and phones on Android experience various errors due to which it does not work Google Play and, accordingly, it is not possible to go to the online store to install and update applications. Sometimes this can happen if the date and time on the mobile device are set incorrectly. If everything is set correctly, then, as practice shows, most often the Play Market does not work due to a software failure caused by incorrectly saved data. Let's try to reset them. To do this, open the settings of your smartphone or tablet and find the “Applications” section.

Open the “All” tab and find there Google Services Framework and open it.

First click on the “Clear cache” button.

Then click on the “Erase data” button.

We return to the list of applications and find there Google Play Store. The same must be done with him.

Reboot Android and try to go to the Play Market again. If everything is fine, then you will be required to agree to the terms of the license agreement and then the application will start working as normal.

If you still can’t log into Google Play and Android gives an error, then the “root of evil” is most likely associated with your Google account. If some problem arises with it, then the Play Market does not work either. We're trying to fix it.
First, let’s try this - go to settings, find the “Accounts” section and select a Google account:

Uncheck all synchronization checkboxes. If you have them in the form of sliders, as in the screenshot, then move them to the left so that they become gray. We reboot and return to the account settings again. Put the checkboxes back and start synchronization. After that, we try to log in to the Android Market. Doesn’t work and Google Play error says “you need to sign in to your account”? Well, you'll have to kill the account altogether. To do this, you need to go to its parameters and click on the “Options” icon in the upper right corner:

On some phones and tablets, this button can be made in the form of three lines or three squares. When you click on it, the following menu should appear:

Select the “Delete account” option.
Reboot Android, go to Settings, open the “Accounts” section and create a new Google account. Typically, after this Google Play Market It works fine again and is not buggy. True, sometimes you have to create an account not through a phone or tablet, but first on a computer, and then enter data on a mobile device.

Many users have encountered a situation where . Today we will talk about the easiest way to deal with this problem. In addition, we will try to understand the main causes of problems and give the most effective tips for quickly eliminating them.

In fact, there are a lot of reasons why an application does not enter the Play Market. These include those that are directly related to the device system itself, and those that are caused by a malfunction in the account, and those that occur when there is no connection to the Internet via Wi-Fi. Often users say, for example, “I can’t register” or “I can’t register in the Play Market”, “no connection”, “I don’t know how to change the country in the system” and the like. Today we will talk about each of the possible problems.

Next, we will look at several of the most common ones and try to understand what to do if Android does not log into the system. We will try to understand the reasons, and in addition, we will find the most simple ways troubleshoot any problems.

Android freezing

Android system freezes. A very common occurrence that leads to work stoppage. What to do if the program does not work precisely because of this? A simple procedure of rebooting the device will help to cope with this situation. It is also interesting that this technique works well not only with Google Play services, but also with most other applications.

Problems with settings

If the Play Market does not work, then this may indicate problems in the settings. This may also prevent the user from logging into the system. Common cause failures of this system, especially on tablets, are due to lost settings. Help in this situation is simple - you need to reset the settings. To remove unnecessary information, you need to go to the settings menu and select “Application Manager”. After that, in this item that opens, you need to find the corresponding section and open the control window. Next, you just need to clear the cache (or erase all data).

After completing the procedures, you need to reboot the device: this will allow the system to see the changes you have made. As practice has shown, after performing these procedures, all problems with the operation of the application are resolved. If after this you are bothered by the thought that “why can’t I go to the Play Market,” then consider the following situations.

Problems with the update

Frequent problems with the application store occur just after a system update. The reason for this can be different: from problems and defects in the updating files themselves, to the usual low performance of the device, which simply cannot accept the changes. The Play Market stops working and starting even in cases where the update is not installed. Deleting updated files can help in this situation.

In order to carry out this procedure, you need to enter the device settings menu, select “Application Manager” and open the Google Play Market window. Next, in the options that open, you need to click on the “Remove updates” item. This action will change the service and return its missing files to their original state.

Google Play services crash

Often, problems with the functioning of the application are related to the Google services system itself, which may simply not be installed or connected incorrectly. Here the user will only be helped by completely clearing the settings of this system. To do it you need:

• go to settings, select “Applications” and open “Google Play Services”;
• after which you simply open the menu of the program itself and clear the cache.

By the way, this problem may also occur if the user accidentally disables the Download Manager application. The only way to deal with this is to return the application to work. To do this, go to the settings menu of the device itself, select the appropriate item and connect the program. Typically this should work and established service should turn on. If this installation does not help, and the white screen in the application still does not start loading, proceed to the next steps.

In some cases, when all the previous methods do not help and the Play Market stops loading even after 1 minute, you have to delete your entire Google account. But here you need to be very careful: such a procedure can lead to complete loss of data, so all important files must be copied first.

It's easy to do:

1. Sync your device and back up to cloud storage account.
2. In the settings menu, find your Google account and open the synchronization menu.
3. Select the items that are important to you: contacts, personal files, music, photos.
4. After this, delete your account.
5. When you visit again, your device will prompt you to simply restore all data through backups. After a reboot, this problem usually disappears.

Please also check that you have entered your account login information correctly. It may stop opening the app store if you entered the wrong information as when registering. You need to do a simple thing: make sure that the items required to register on your device are correct.

Internet problems

Another extremely common reason for disabling the Play Market service is a problem with the Internet. If you notice any malfunctions in the functioning of applications, the device starts to write “No connection”, then you need to first check the presence of a network connection and the quality of the connection. If there is no connection, you should try to restore it. Very often, a simple restart of the router or reloading the connection data helps. If there are no changes in Wi-Fi operation after this, then you should contact your operator for help.

date and time

There are situations when the device shows and writes that there is no Internet, “No connection” and the Play Market does not open. But at the same time, the Internet on a tablet device or phone works fine. It will be difficult for an inexperienced user to understand why the Play Market does not work in this case. But often this incident is associated with incorrect date and time parameters. Before you start interacting with them, check again to see if there are any connection problems. If they are not there, then feel free to replace the date.

You can deal with this if you manually reset the date and time to match the calendar or ensure that these items are synchronized with the network.

1. To do this, in the device menu, find the “Date and Time” item, select the “Network Date and Time” checkbox, and in addition, “Network Time Zone”.
2. Then reboot your device and enjoy your work.

If this does not help solve the problem, then try contacting service center your tablet or smartphone. Specialists will help you understand the causes of problems.

Application GooglePlayMarket is a key program in the Android operating system, because it is with its help that we download and install new games and programs on our phone or tablet and find a lot of content. Like any other program, Google Play Market is not immune to glitches and errors. If you are one of the “lucky” people who are faced with the fact that the Google market does not launch on your mobile device, this article is for you.

A small note: on some unofficial (custom) firmware Google Play Market may be cut by their developers (for example, this is done in the very popular CyanogenMode firmware), and you will not find it in the list installed programs. Read about what to do, how to install Google Play Market on your mobile device, and how to start using it in these instructions on our portal:

After this short introduction, you can proceed directly to the recipes for “healing” your Google Market. So:

10 ways to fix a broken Google Play Market:

1. Turn on the Internet on your device

Why doesn't Google Play Market work? The reasons for this may vary. But first, we recommend that you check internet connection on your phone or tablet. For this application to work, a working Internet connection is required. Perhaps you simply forgot to turn on Wi-fi or packet data transmission, through which Google app Play Market goes online, or your connection to the access point has dropped. If the Internet does not work at all on any device, reboot your access point or router.

If you have a new smartphone or tablet, in this article in our knowledge base you can read about how you can set up an Internet connection on it:

2. Make sure your Download Manager is running

The Download Manager application is responsible for downloading files, and if for some reason it does not work, naturally, Google Play Market will not launch on your phone or tablet. Find Download Manager in the list of installed programs by going to Settings -> Application Manager (or simply Applications) -> All. Click on the name of the program, and in the "About the application" window make sure the program is up and running. Otherwise, launch the application.

3. Check your firewall or antivirus software settings

Typically, antivirus software is well aware of what the Google Play Market is and does not restrict its operation in any way. But perhaps you yourself tinkered with the firewall settings, and accidentally Google Play Market has been blocked from accessing the Internet. For example, this is very easy to do with one click in the popular DroidWall program. If the Google Play Market does not start, and you have an antivirus or firewall installed on your phone or tablet, go to this program and, just in case, check its settings, black and white lists of applications, etc.

4. Clear Google Play Market cache

This simple operation can help in the vast majority of cases. If Google Market Play doesn’t work for you for some reason, but there are definitely no problems with the Internet connection, the first thing you need to do is clear Google Play Market cache.

To perform this operation, also go to the “Settings” of your phone or tablet, find the “Application Manager” menu item there or simply “Applications”, go to the “All” tab and find the Google Play Market program there. “Tap” your finger on its name, the “About the application” window will open in front of you. Find the "Clear cache" button in this window and click it, deleting all temporary program data.

5. Erase Google Play Market app data

You followed everything according to the previous instructions, but Google Play Market still won’t launch for you. What to do? Try after clearing cache as well erase Google Play Market program data. To do this, in the "About the application" window of the Google Play Market, click the "Erase data" button (on some Android versions - "Clear data"). All information from the settings and your activity in the Google Play Market will be deleted, and this may also help resolve the problem.

6. Uninstall all app updates

If the above operation did not help you, and Google Play Market still does not work, in the same “About” window of the application, click the “Uninstall updates” button. After this, the program will return to its original state, as during the first launch. Reboot your mobile device and try logging into Google Play again.

7. Clear Google Play Services app cache

You did everything exactly according to the instructions, but for some reason the Google Play Market on your phone or tablet still doesn’t want to launch. Try to do clearing the cache for the Google Play Services application just like you did for the Google Play Market. Find the Google Play Services application in the list of installed programs and click the "Clear cache" button in the "About the application" window.

8. Clear Google Services Framework Data

The GoogleServices Framework application is responsible for the correct operation of Google services. If clearing the Google Play Market cache does not help you, first try to find the Google Services Framework program in the list of installed programs on your mobile device, go to the “About the application” window and erase its data by clicking the corresponding button. After this, you need to repeat a similar operation for Google Play Market, as described in paragraphs 4 and 5 of these instructions. Now you need to restart your phone or tablet, the Google Play Market should work.

9. Delete and reinstall your Google account

You have erased and cleared all Google program caches and data, but this still does not solve your problem. Perhaps it will help you deleting your accountGoogle on a mobile device and then restore it.

Go to the "Settings" menu and find the "Accounts" item there. “Tap” on the name of your account registered on this phone or tablet, and in the menu that opens, select “Delete account.” Reboot your device and register a new Google account on your mobile device.

10. Reset all settings of your device to factory settings

What to do if you have already tried everything possible ways solve the problem of Google Play Market not working on your Android device, and none of them helped you? In this case, you have the last, radical remedy left in stock. You can reset all the settings of your phone or tablet to factory settings, that is, make it hard reset, returning your mobile device to the condition in which it left the factory.

You should resort to the method of resetting the settings to factory settings only as a last resort, if you have already tried everything else, because hardreset will destroy all your data and applications you have installed, including contacts, messages, accountsGoogle. Only the information located on the SD flash card will remain untouched.

In order to reset all Android OS settings in this way, perform the following sequence of actions (in some versions of Android firmware the names of menu items may differ slightly):

1. Go to the “Settings” menu of your phone or tablet;

2. Select the "Backup and reset" menu item there;

3. Click on the “Reset settings” item and confirm your choice by agreeing to start a full reset in response to the system question.

Before resetting all settings of your mobile device and thus delete all personal data, applications and contacts, it is highly recommended to back up the necessary information so that you can then easily and quickly restore them back. You can read about backing up and restoring data on Android in this article in our FAQ:

There are a huge number of reasons why the Google Play Market does not start, and it is impossible to definitively answer why this trouble happened to your phone or tablet and what to do in each specific case. We can advise you one thing: don’t panic, it’s better to calmly try different options for solving the problem, and one of them will definitely suit you. And our instructions will help you with this.

Incorrect configuration system programs often leads to malfunctions of the entire operating system. Android users quite often encounter problems when launching the Play Store. All are described below possible reasons And effective ways solving the application store loading problem.

Why doesn't Play Market open? Reasons for the incorrect operation of the application store

The Play Market utility is a standard application that is preinstalled on every device running operating system"Android". It is designed to download games and software. One account in the store saves all data about purchased utilities, so you have the opportunity to install one application on all your devices running the Android OS. There is no need to purchase programs again.

Every utility breaks down from time to time and starts working with errors. The main reasons why Google Play Market does not open:

1. Infecting a phone or tablet with a Trojan or spyware.
2. The Internet connection is too slow or completely absent.
3. Lost login information for your Google Play account.
4. The smartphone is disabled.
5. The application cache is too large.
6. Outdated program data that overloads the system.
7. The Google Service application is not compatible with the Play Store version.
8. Operating system failure.

Infecting your device with a virus

Downloading programs from unreliable sources may be the reason why the Play Market does not open on Android. Uninstall any programs that were not downloaded from the app store. There is a high probability that they have built-in virus software that has access to your personal data, credit card numbers and passwords. The Trojan can deny access to the Play Market by offering to download the necessary applications from a third-party resource.

Simply clearing the device of such programs is not a panacea. The virus may remain on the phone. To completely remove spyware from your device, scan it with several antivirus programs and remove all threats found. Check White list firewall applications, spyware may have the ability to be added to antivirus ignore lists. You should also format the memory card after creating a backup copy of all user files.

Internet connection problems

A low data transfer speed via an Internet connection, due to which the Play Market does not open, can harm some utilities. Updates may not install correctly, which will lead to the application not working properly in the future. Do not use the Play Store if your Internet speed is too slow. Go to the app store and enable its settings. Select "Don't download data at low data speeds." Now the utility will download new programs only when the Internet speed is acceptable or a Wi-Fi access point is connected.

If the store does not work at all, check if the Internet is available on your smartphone. It may have been disabled by your telecom provider or the available Wi-Fi point may have failed. If the router is turned on, but the Internet does not work, follow these steps:

1. Turn off your phone.
2. Turn off the router and unplug it from the outlet.
3. Check that all wires are connected to the back of the device.
4. Plug the router into a power outlet and start it up.
5. Connect your phone and activate the Wi-Fi search function on it. The access point should be available again.

Forgotten login or password

Google has developed a guide accessible to every user that will tell you what to do if the Play Market does not open due to a lost login or password for your account.

All services of the world-famous Google corporation are interconnected by one user profile (Google+, YouTube, Gmail, Google Play, Chrome Browser). This approach allows you to quickly operate your data.

Having lost your login or password, you will be faced with the fact that Play Market does not open on Android. That is why Google has created the most convenient and safe way restoring access to the page:

1. Use the phone number specified during registration. Recovering login data is carried out by sending an access code to the user's phone number. The message is transmitted over a closed channel and is completely free.
2. Using the address specified during registration Email. If you have not linked the page to a phone number, this means that control over account can be done using the email address you provided when registering your account. Losing your login data is the most common reason why the Play Market does not open on Android. Send a special code to your alternate email. Then enter it in the text box on the recovery page, and the system will prompt you to change forgotten login or password.

By restoring your login information to your Google page, you will be able to use the application store again.

Enabling Download Manager

This application controls all files downloaded by the device. Stopping the download manager causes all related applications to malfunction, in particular the store. In most cases, the Play Market does not open precisely because of a glitch in the system download utility.

To restore the functionality of the utility, follow the instructions below:

1. In the system applications section, find the download manager and open a window with detailed information.
2. The program must be running and active. Otherwise, enable the utility.

Play Store won't open on my phone. Clearing cache

If the above methods for troubleshooting the launch of the store did not help, then most likely the problem lies in the excessive amount of accumulated application cache. Cache is temporary applications.

Excess data loads the utility and is the reason why Play Market Android does not open. What to do in this case? The first step is to clean RAM, and then proceed to clear the application cache:

1. Open the settings menu.
2. Select "Games and Applications".
3. Find the store icon among the proposed list and click on it.
4. Press the key designed to clear the cache and wait a while. Deleting temporary files may take up to 10 minutes.

Excessive application data and system-incompatible updates

Market updates are released quite often. In some cases, it can be installed on a smartphone or tablet, but incompatibility with the active version of Android may be the reason why the Play Market does not open.

The utility and system may conflict with each other due to different software versions and configurations. The problem can be solved by removing the latest installed program updates:

1. Go to settings and select the market icon.
2. Click on the “Uninstall updates” button.
3. Restart your phone and try going to the store.

To find out why the Play Store does not open, check the versions of your operating system and application store.

1. Go to the settings of your phone or tablet.
2. Select the "System Information" menu item.
3. Check the device firmware version.

Once you know your OS version, go to the website of the updated store via your personal computer and compare your system version with the supported ones.

Incorrect operation of Google Services

Google services are one of the standard utilities on devices running the Android operating system. It controls the entire group of applications that the owner of a smartphone or tablet uses. The store is one of the services, so a failure in the operation of the monitoring utility leads to disruption of the functioning of child programs. This is why sometimes the Play Market does not open.

To solve the problem, you need to delete the cache from the services utility. The cache is deleted in the same way as described above in the article, only in the system settings you should select the “Google Services” application.

If, even after following all of the above methods, the Play Market does not open on Android, this indicates a serious error in the operation of the operating system.

Resetting settings to factory settings

Deleting all device data causes all settings to accept the initial modification that was set by the manufacturer during the manufacturing process of the phone or tablet.

More details on what to do if the Play Market does not open even after clearing the cache and scanning the phone with an antivirus:

1. Go to system settings.
2. In the list item called “Restore”, reset all phone settings to default. This procedure can take from 5 to 30 minutes, depending on the speed of the device. If you perform this action, the application store is guaranteed to start working, but all user files will be deleted from the phone and memory card.

Let's find out the reasons for failures in the Google Play Market: it says there is no connection, you need to log into your account or there is a server error. Poor operation of the application can be caused by the presence of various service problems, problems with the device selected for these purposes, and many other reasons. What to do if you cannot log into your account? In this article we will look at the main causes of failures and errors associated with the Play Market and ways to resolve these problems.

Method 1: Reboot Android

Since the system freezes quite often on Android, it is necessary to reboot the device.

In addition, this will allow you to troubleshoot not only Google Play, but also bugs in other applications.

Method 2: Reset Google Play Market settings

The Play Market application on the tablet may not work due to a large amount of unnecessary information, therefore, you should reset the settings by doing the following:

After these actions, it is recommended to reboot the device so that the system can quickly recognize the changes made.

Method 3. Uninstalling Google Play Market updates

As in the first method, you need to go to the settings menu, select the “Applications” or “Application Manager” section, in which click the “ Uninstall updates", which will lead to the starting state of the play market.

Method 4: Reset Google Play Services app settings

In order to achieve the functioning of the play market, it can be useful to reset the Google Play Services settings. To perform this operation, you must perform the following steps:

Method 5. Activating “Download Manager”

Problems with the Play Market may occur due to the disabling of this service application. In order to activate the “Download Manager”, you must first go to the settings menu of your device, then use a swipe to go to the “All” section, where you select the required item. When stopping the application, click the “Enable” button.

After these operations, you need to reboot the device and then check proper operation Play Market.

Method 6. Deleting your Google account

When performing this action, you must keep in mind that when you delete your account, you may lose necessary and important information. In order to avoid unpleasant consequences, you should first synchronize the data, i.e., create a backup copy. For these purposes, go to the settings menu and then select the “Accounts” section in it, after opening which you need to select your account.

After completing the steps, the synchronization menu will be available, all you have to do is click on the mailbox.

After opening, you need to select the items that you need to synchronize. In most cases, users create backup copies of personal information and “Contacts” using the selected section. To save important information on your tablet or phone, you must press the “Options” button and select “ synchronize" After these steps, a backup copy of all applications will be created simultaneously.

After synchronization, you can safely delete your Google account. When you re-login to this account, the device will prompt you to restore the backup information.

After the account has been deleted and restored again, the operation of the applications should be normal. If the play market is not fully functional, then you should use the following method.

Method 7: Having incompatible applications

Operation Play Store may be disrupted or even blocked due to the presence of some applications that the user installed independently. Such applications exist in large quantities. Among these “pest” applications is the well-known Freedom, with which the user can make in-game purchases for free.

Method 8: Setting up the “hosts” file

If your device is equipped with the application " Freedom”, and in your opinion, it contributes to the failure of the play market, then you need to configure the “hosts” file.

To configure this file, you need to go to the settings menu, select the “Application Manager” - Installed section, and select “Freedom”. After opening the menu of this program, you should click on the “Stop” button, and then delete the application. The main thing is not to neglect the rules of the proposed operation, namely: first stop, then delete.

After the device reboots, you need to check the functioning of the play market. if no changes occur, use the following method.

Method 9. Reset Android settings

Despite the fact that resetting all existing settings is a rather radical action, it helps solve most problems not only in the operation of applications, but also in the entire system. By going to the Android settings menu, you need to select “Reset settings” in the “ Recovery and Reset».

Before performing a reset, it is recommended to double-check that the necessary information has been synchronized. Data stored on the memory card will remain untouched.

Method 10. Checking your Internet connection

Sometimes, it is a simple lack of connection to the Internet that causes application failures. After checking the connection, you should restart the router.

Method 11: Enable Google Accounts

Problems may occur due to a disabled Google account. Activating the application " Google Accounts "occurs in a special section.

Method 12. Checking time and date

If there is a constant lack of connection, you should check that the time and date are set correctly.
If the Internet connection is connected, but the connection has still not been made, you need to repeat setting the time zone and time, synchronizing these parameters with the network by going to the menu section " Settings", where selecting "Network time zone" and " date and time", mark these parameters with a tick.