If you use a smartphone for a long time, then it accumulates errors and one of the most annoying errors is that Google app has stopped. In some cases the same error is called: application Services Google Play stopped. In this article I will tell you ways to solve this error.
The error usually looks like this: you launch the application, it starts and immediately closes with this error.
There are several ways to solve this problem. So, let's begin.
Perform a factory reset.
The easiest way. I already wrote that it is done differently in different smartphones. Here it is, using the Huawei 4C as an example.
Typically you need to go to settings, then storage and reset. Or in settings, recovery and reset. Sometimes this item is located in the section about the phone or tablet. Look in these sections, you will definitely find a reset there.
Update Google Play Services.
Application updates and the operation of some programs, for example Gmail, which does not work without Google Play, depend on the operation of Google Play services.
Google Play services are updated via Google Play (oddly enough). You can see if there are updates by following this link:
Reset the application cache.
Resetting the app cache also helps get rid of this error. Go to settings, then applications. Click on erase data and clear cache. In Meizu smartphones it looks like this:
The error “Google application has stopped” appeared after flashing the smartphone.
This problem is faced by people who:
- install non-original firmware
- install the firmware from someone other than your smartphone
- Before installing the firmware, do not perform a wipe (do not delete old data)
In this case, as I already said in the article about resetting settings, resetting itself will not help you. You will need to reflash your smartphone or tablet again, but with the original firmware. On our website there is where you can find the original firmware for your smartphone. Please note that some smartphones have modifications and firmware from one modification will not work with another. The most common example is Sony smartphones.
Sony smartphones usually have two modifications - Dual Sim and Single Sim. And these modifications are not compatible with each other. You must remember this.
The error "Google application has stopped" appeared after updating the smartphone.
Another fairly common case when we update over the air, and then get a bunch of errors in operation operating system Android. There is only one piece of advice here - reset the settings to factory settings. This will clear your user data and settings. The problem should go away.
The second option is to try updating to this firmware not over the air, but by completely reflashing the smartphone. This can only be done by experienced users and the process may be individual for each smartphone; here you should contact the manufacturer for instructions.
If all else fails.
I don't think any of the points helped you. But let's try again. The solution to the problem needs to start small and end big, that is, flashing the smartphone. The general plan looks like this:
- update Google Play services
- clear application cache
- reset to factory settings
- reflash the device
One of the points should help you. Actually, I talked about them in the article. But if nothing helps, then perhaps you have an old Android smartphone and, accordingly, an old version of Google Play?
If this is the case and your warranty has expired, try to find custom firmware with new version Android. Typically, smartphones with Android 4.3 and above work fine in 2018.
Developers choose Android version 4.3, so you must have at least this version of Android.
And one more option.
Use old version the application you need. There's nothing wrong with that, especially if the developers have added some new functionality that you don't need.
Nothing helped? Write in the comments your smartphone model, Android version and what you did to fix this error. I'll try to help you!
Error " Sorry, the application has stopped» found on Android devices such as Nexus, LG, Samsung, Motorola, Sony, the system of which has been updated to . It usually occurs when working with popular applications Google Play, Yandex Navigator, Instagram, VKontakte, the Hangouts utility and some other frequently used software. Today we will show you how to solve with simple steps this problem.
Simple ways fix "Sorry, the application has stopped" error
“Unfortunately, the application has stopped” is an error that is very common on Android devices, and there are many factors that can cause it. We will bring five ways solutions to the problem and hope that at least one of them will help you get rid of this error on your Android device.
Method 1: Reinstall the application
We suggest that you reinstall the application as the first option to solve the problem. This method It makes sense to use it if the error occurs only when working with this particular application, and not with a number of programs installed on the device. First, uninstall the app that is causing the problem and then reinstall it back. Check if you were able to get rid of the “Unfortunately, the application has stopped” error.
Method 2: Uninstall again installed applications
Sometimes newly installed applications do not support the device's software or hardware and thus need to be removed from the device's memory. This will get rid of the error if it is caused by the applications themselves.
Method 3: Clear cache
Cache files are the main source of errors and problems in the functioning of applications. Clearing the cache can resolve most application-related problems. To clear the cache, go to "Settings" -> "Applications" -> "Program Manager" -> Select "All" and then scroll down to find and select the application that was generating the error. Click "Clear cache and data."
Method 4: Cleaning random access memory devices
Clearing RAM is a good way to get rid of the “Sorry, the app has stopped” error on Android devices. Some applications run in the background using a large amount of RAM. Because of them, an insufficient amount of RAM remains free, available for use by other applications. This is where our mistake arises. The procedure is as follows: go to Task Manager -> Clear memory.
Method 5. Reset to factory settings (Factory Reset)
If none of the methods above worked, you can perform a factory reset. Some users are very reluctant to resort to this method, since along with the device settings, all data related to applications, all software updates, as well as photos, documents, messages, contacts and personal files stored in the memory of the Android device are lost.
In any case, before you reset your device to factory settings and try to fix the “Application has stopped” error, do not make a backup. To do this, go to the "Settings" section, find the backup function and a menu where you can back up your current settings and application data for later restoration. You can also transfer all the information to your home PC - it only takes a few minutes. Once you have saved the backup, you can perform a factory reset (feature at the bottom of the backup and restore menu).
Hopefully, by using one of the methods given here, you will successfully resolve the “Unfortunately, the application has stopped” error problem on your Android device.
Owners mobile devices on Android OS they know very well that to download any official content you need to go to the Google Play service. Posted here different applications, helping to speed up the system, antiviruses for every taste, games and other very useful tools for work and entertainment.
Sometimes it is simply impossible not only to download, but even to open this most important service for mobile gadgets on Android. A message appears on the screen that an error has occurred in the Google Play services application. Usually, along with this sad message, its code is indicated, and from it you can determine the reason why the service cannot work. Let's figure out what errors happen and how you can fix them yourself.
This is a very common reason that may arise due to a conflict between the version of the Google Play service and the version of the device OS itself, or due to a malfunction in the Market.
If your phone or tablet warns you about an unknown error, that is, without specifying a code, then you can try to fix it yourself by following these steps:
In most cases, this method eliminates problems with the service, but if this does not happen, then you can solve the problem by simply removing it from the system, and after that you need to download and install latest version Marketa.
You can free cache entries from the service; it is located in the system settings menu under programs installed by default by the developers of your smartphone or tablet. Select it and scroll through the menu to find the cleaning functionality.
An unknown error very often occurs due to incorrect date and time settings. You can also eliminate the discrepancy from the system settings in the column of the same name - you can select synchronization with the Internet, in automatic mode, or set required values manually.
Also, the reason may be the lack of Internet access, and if you use wireless networks, then check the login password and your login, it is likely that after the correction you will be able to log into the Google Play service page.
Numbered errors
If you see a Google Play Services error number on the screen of your device, this will help the user identify the problem that has arisen and quickly fix it.
Here is a list of the most common mistakes and give specific advice on what to do in this or that case:
№ 24
This problem can be caused by incorrect installation of the service service, when the user decided to first remove and then install the Market service again. The fact is that in this case many traces remain in the system, not deleted folders, which don’t allow you to do it correct installation, that is, they cause conflict.
How to fix:
- First, from a third-party site, download to your phone or tablet any program with which you can easily get unlimited access to system settings, that is, root rights. Such a program could be, for example, Kingo Android ROOT.
- After gaining access to system folders, find the path to the sdcard/android/data/ folder, in which the old Google Play files that have not been deleted remain. Click on them and calmly remove them from the system.
- After these steps new installation the service should run without errors.
№ 101
Actually, this cannot be called a problem; the system simply tells you that there is not enough space in the memory of your device. Google Play is a system application, and it must be installed in the memory of the device itself, and if there is not enough space, then a message about this error pops up.
To ensure the system runs smoothly, do the following:
- Go to the system settings menu.
- Find "Application Manager", open it.
- Select the largest programs and components, and transfer them using the device to a memory card.
- Check the sufficiency of space from the main menu in the "Memory" section: the free space should be marked green.
Cache entries also take up a lot of space, and it would be good to get rid of them; we explained how to clean the device in the example above.
№ 403
This problem may appear due to the presence of several Google accounts at once, both on the device itself and in services. To solve the problem, go to the settings from your main account, delete the service, and then install it again. There shouldn't be any problems.
Problems may also arise due to connecting to a proxy server (used to open sites prohibited in Russia); when redirected to another country, it is impossible to receive updates, so the number of this particular problem pops up. To get rid of the problem, you must first stop Google Services and then clear all data.
№ 481
This problem occurs when the created account is incorrectly identified, and to get rid of it, you first need to delete the incorrect account, and then create it again on your device. After deleting, be sure to restart your device for the changes to take effect!
№ 491
This Google Play services error is due to the inability to delete and reinstall an application from a specific account.
For solutions:
- First, delete cache entries in Google Play, reboot.
- After the system starts, go to the settings menu, select "Accounts and Sync".
- Find your account and click "Delete".
- Restart the device again, set a new account value or restore the old one. The service should work.
№ 492
In this case, the Dalvik virtual machine, which uses software running Java. And in this case, in principle, like the first action in all others, you need to clear all entries of the created cache in the Google Play and Play Market services from the main settings menu. Clean and restart one by one.
If these steps do not lead to success, then you can reset all device settings to factory settings from the main settings menu. If there is valuable information, then transfer it to a memory card or computer, and only then reset it.
Error code rh-01
IN Lately this is a fairly common problem. It can be solved in several ways. We wrote about this in the article “”.
conclusions
These and other types of errors are in most cases corrected by clearing cache entries. Well, a type like No. 911 is associated with an unsuccessful attempt to access the Internet via wireless network Wi-Fi, here you just need to check all the settings and set new login values.
If on the screen Android devices If a message appears stating that the Google Play Services application has stopped, then to fix the problem you need to clear the cache, re-add your Google account or reinstall Google Play Services. One of the methods listed will definitely help fix the error if done correctly.
Clearing cache
The first method that will be recommended on any forum is to clear the Google Play cache. This can be done through the Android settings:
- Open Settings, go to Applications (on some Samsung phones may be called "Application Manager").
- Go to the "All" tab to see a list of all programs, including those built into the OS.
- Find the Google Play app and tap on it to open advanced settings.
- Click Clear Cache to delete temporary files.
To apply the configuration, be sure to restart the device (you can simply turn it off and on). If this does not help get rid of Google Play stopping, clear the cache of another application - Google Services Framework. The correct functioning of Google Play Services depends on its operation, since the Framework is responsible for exchanging data with Google servers and synchronizing information. The procedure for performing the operation will be similar:
- Open the Applications section in Settings (Application Manager on Samsung).
- On the Find All tab of the Google Services Framework.
- Open advanced settings and clear the cache.
Reboot your device again and check if the built-in Android app glitch is resolved.
Adding an account
So, you cleared the cache, but the problem remains. The error “Google Play Services application has stopped” appears, what should I do next? Try deleting and adding your Google account again. The user profile performs a huge number of functions, so reinstalling it can have a positive effect on the work of the built-in Android applications.
- Open the “Accounts” section in the settings (on some firmware you just need to find the “Accounts” field).
- Find your Google account.
- Click on it to open the sync settings. Expand the additional menu and select “Delete account.”
Please note: deleting your account will result in the loss of data associated with it. Therefore, it is recommended to back them up.
After deleting your profile, go to settings again and click “Add account.” Select Google, enter your email and password to activate your existing account. After re-authorization, check whether you managed to get rid of the error with stopping Google services.
Reinstalling the application
How to fix the error if clearing the firmware cache and re-adding the Google account did not help? There is another proven method, which is to reinstall the application. The method works equally well on all devices, be it a Samsung flagship or a Chinese budget smartphone.
Reinstallation means that you first remove the built-in programs. However, this cannot be done: you can only erase and reinstall Google Services updates. This will allow you to get the latest version of the application without errors. To be able to erase updates, you must disable the Device Administrator feature.
- Open the "Security" section in Settings.
- Scroll down to Device Administrators. Click on it to open additional settings.
- Uncheck " Remote control" A window will appear explaining which operations will become unavailable as a result of deactivating the function. Click Disable.
After deactivating the “Administrator”, you will be able to manually remove and install updates to Google Services. After completing the task, you can re-enable “Administrator”, as this is a fairly useful Android feature.
To remove app updates:
- Open "Applications" in Settings. Go to the All tab.
- Select Google Services.
- The “Uninstall updates” button will be active. Click on it and wait for the operation to complete.
This problem occurs quite often, and if it has passed you by, then you are very lucky. I have repeatedly encountered various errors and a completely broken Google Play Market on Android, so I’m sharing personal experience How can the most popular service from the Good Corporation be returned to working order?
So, Google is crashing. Play Store there are various: technical problems on the service side, constant errors, application crashes and complete inoperability. In this instruction I will give several useful tips how to fix it all.
1. Reboot Android
The first step is to restart your device. This usually solves most problems with Google Play. If it doesn't help, move on.
2. Reset Google Play Market settings
For this:
1. Go to settings.
2. Open Applications or Application Manager.
3. Find Google Play Store in the list and click on it.
4. In the application settings window, select “Erase data” and “Clear cache”.
I think this should help even more users, but if not, move on.
3. Uninstall Google Play Market updates
We proceed in the same way as in step 2, but now instead of “Erase data” and “Clear cache”, click “Delete updates”.
This will return the Play Market to its original state at the time of installation.
4. Reset Google Play Services app settings
Go to settings again, open “Applications” and find “Google Play Services” in the list. Open it and clear cache and data as well.
5. Clear Google Services Framework cache and data
Go to Settings → Applications → All tab. Select "Google Services Framework". Click "Erase data" and "Clear cache".
6. Google Accounts app is disabled
Go to Settings → Applications → All tab. Select " Google Accounts" If this application is disabled, please enable it.
7. Enable "Download Manager"
In the applications section, swipe left to go to the “All” tab and open “Download Manager”. If you have it disabled, click "Enable".
If it is already activated, and the previous tips did not help and Google Play does not work, proceed further.
8. Delete your Google account and restore it
You can find out more about this in the instructions: . There, in step 6, select “Delete account.”
9. Applications blocking the Google Play Market
Some programs may block work Play Marketa. For example, the well-known Freedom application, which allows you to make in-app purchases for free, can interfere with the normal operation of the Google app store.
10. Set up the “hosts” file
If you have the application installed, then this item is just for you.
This method requires root rights. You can get them using the following instructions:
First, disable the Freedom application (in the program menu, select “Stop”), and only then delete it.
After that, install the application or . Then find along the way /system/etс/“hosts” file, open it with a text editor and leave only this line (if not, write it):
127.0.0.1 localhost
Save your changes. After this, restart your Android gadget.
11. Hard Reset Android
This is the most radical method that will delete all data from the internal drive. The data on the memory card will remain intact. Full instructions are on our website: (follow the link, you need the second method from the article).
This advice will definitely help, so don’t be afraid - it can also be used. The main thing is to create a backup copy of the system before this. Read how to do this in paragraph 6 of these instructions.
After this, at the first start, you will be able to restore all data from the previously created backup (backup).
12. Check your Internet connection
Check your network connection. If not a single site opens in the browser, reboot the router and correctly.
13. Set the correct time (error “No connection”)
If the error “No connection” occurs, although the Internet is working, then this point in our instructions should help you.
You put right time and enter the correct time zone. It's best to keep these settings in sync with your network. To do this, go to “Settings” → “Date and Time” and check the box next to “Network Date and Time” and “Network Time Zone”.
14. Google IP Blocking
UPD 04/23/2018 After Telegram was banned in Russia, Roskomnadzor blocked more than 18 million Google IP addresses, which is why many users had problems connecting to the company’s services, including the Play Market.
To restore access to the app store on Android, use . Since Google Play does not open, you will have to download a VPN client (for example,