While writing this post about delivery from the iHerb online store, 2 years have already passed, during which significant changes have occurred.
This publication contains the most up-to-date information about delivery methods, delivery times, and the possibility of obtaining free shipping, including on heavy goods, about restrictions on parcels introduced by iHerb and Russian customs, and also, as a BONUS, my life tips related to various aspects of the delivery of orders from iHerb. If the word lifehack is new to you, then I’ll explain that in slang it means the tricks of life or helpful advice, helping to solve some problems, thereby saving your resources, especially time and sometimes money.
DELIVERY METHODS AND COSTS TO RUSSIA
There are currently two ways to deliver orders to Russia:
PLACE OF RECEIPT: Russian Post Office.
LIMITATIONS: Maximum parcel weight: 1.8 kg and maximum order amount: $100 (after deducting loyalty bonuses).
Delivery times on average for Russia vary from 3 to 4 weeks. But it can take up to 12 weeks.
The COST of delivery is paid only and is calculated automatically in the cart in accordance with the cost, weight and parameters of the goods contained in the cart. General pattern: the lighter and more expensive (closer to $100) the basket, the cheaper the delivery. The maximum tariff for this method from my experience is about $12.
IMPORTANT! If you lose a parcel delivered by Global Post, there is a high probability that the iHerb website will not reimburse you for the cost of the order, although you can find stories on the Internet when iHerb nevertheless agreed to fully refund the cost of the lost shipment.
PLACE OF RECEIPT: to choose from: delivery to the door (courier delivery) or self-collection at the point of issue (abbreviated as PVZ). This method is available in cities where there are Boxberry branches. You can view the list on the Boxberry website or when choosing this delivery method in the iHerb store.
RESTRICTIONS: Maximum parcel weight: 5 kg and maximum order amount: $150 (after deducting loyalty bonuses).
Delivery times on average for Russia vary from 7 (mainly for Moscow and St. Petersburg) to 18 days. But it can take up to 8 weeks.
PRICE
1) Boxberry courier delivery - paid, is calculated automatically in the cart in accordance with the cost, weight and parameters of the goods contained in the cart.
From time to time, glitches occur on the iHerb website and this delivery method may be reflected as free, pay attention when ordering, perhaps you will get lucky somehow.
LIFKAH FROM COSMETIX. If you need courier delivery, but the site charges an expensive one, then you can order delivery to the point of issue (see below for which orders delivery to the pickup point is free), and upon arrival in your city, you can re-register for courier by phone. In my city the cost of the service is 250 rubles.
2) Delivery to Boxberry pick-up point - FREE for orders over $60 (there are exceptions, more details below) or for orders under $60 containing items marked “save shipping” (more details in the post on).
The cost of delivery of orders that do not fall under the free conditions is calculated automatically when placing an order in accordance with the cost, weight and parameters of the goods contained in the cart.
LIFKAH FROM COSMETIX. Be sure to check the shipping cost in your cart after proceeding to the checkout stage, as glitches occasionally occur and after clicking the “checkout” button, the shipping cost may change.
IMPORTANT! Receiving parcels from iHerb always occurs only upon presentation of the recipient's passport!
EXCEPTIONS TO FREE SHIPPING RULE WITH iHerb FOR ORDERS OVER $60
From May 1, 2017, an additional fee was introduced for the delivery of heavy goods. Even if the cart value is more than $60, a fee is charged, which is highlighted in red next to the paid item in the cart.
Based personal experience I wrote simple recommendations, which will help you get free delivery, although no tricks help with some particularly heavy and cheap goods.
LIFE GUIDE FROM COSMETIX: RULES FOR REDUCING OR NULLING DELIVERY FOR HEAVY GOODS.
1) The more items in a basket with heavy goods labeled “economical delivery” (for more details, see the publication on),the more the fee for heavy goods tends to 0.
2) The closer the order cost minus loyalty bonuses is to $150, the more the fee for heavy goods tends to 0.
3) The more light and expensive goods there are in a basket with heavy goods, the more the fee for heavy goods tends to 0. Those. the less total weight parcels and the higher the cost (remember about the threshold of 5 kg and $150), the greater the chance of receiving free delivery for heavy items.
4) The more heavy and cheap goods in the cart, the farther the delivery cost goes from 0. Try NOT to order several heavy and cheap items together.
5) Even little things with “economical delivery” sometimes save the situation. To do this we go to CHAPTER, select sorting by weight - “Lightest”, and start looking for what you need. Surely, among the huge number of little things, something will be useful for you and the cost of delivery.
Finally the last point. Even if you can’t manage to reset the delivery to zero, then think about it: sometimes an additional fee of 1-2 $ will be more expedient and will save money on buying unnecessary jars thrown into the parcel just to reduce the cost of delivery.
DELIVERY QUALITY
Regardless of the delivery option, all products from iHerb come in strong cardboard boxes. Almost always fragile products are very well packaged and padded packaging materials.
If the product is damaged or spilled during delivery, iHerb will compensate for the loss in full or in part. Read more about solving problems using .
TRACKING
Global Post packages only have limited tracking until the packages arrive in the destination country. Order status is not available in the destination country. Final delivery is carried out by the local postal service, in Russia this is Russian Post. I have come across information that sometimes parcels are still tracked on the official website of our mail or through numerous tracking sites. Upon arrival, wait for a notification in your mailbox.
Upon arrival, you will receive a notification via SMS and email. If you have chosen home delivery, the Boxberry manager will additionally contact you to agree on a delivery date. The tracking number (track) will be sent to you by email in the shipping letter, and you can also view it in your account. The track for Boxberry is essentially the order number with the addition of a hyphen and a zero, i.e. It has next view - 007007007-0
Order tracking becomes available a few days after shipment. Therefore, do not worry if the information on the parcel is not updated for several days or even a week from the date of payment.
LIFKAH FROM COSMETIX. In order to quickly find out information on the status of parcels, you can download a tracking application to your phone or use one of the sites that provide tracking services.
Boxberry is a forwarding service for online stores, various remote companies and individuals. The company was founded in 2010. Boxberry developed as a structural division of the Ural-Press group. Initially, the Boxberry service only dealt with forwarding packages for various online stores. The company was famous for its affordable rates and geographic coverage, which immediately attracted users. Soon the next direction was launched: international delivery. For this purpose, the first specialized office was opened in Berlin. Since 2013, courier delivery has appeared, spreading to 80 Boxberry tracking cities. And since 2014, Boxberry began sending documents, letters and parcels from individuals. To date individual can send a parcel only from seven cities: Moscow, St. Petersburg, Ryazan, Voronezh, Tver, Tula and Kaluga. But Boxberry ru order tracking and delivery depend on the presence of a company branch in the city. Hundreds of online stores use the service. Among them, such tycoons in their field as iHerb, Ozon and Top-Shop offer to track Boxbury. Thousands of orders are delivered to customers at the company's delivery points every day. To receive and track your order, Boxberry.ru is open a large number of branches in more than 100 cities of Russia. In addition, the company works with online stores and intermediary companies in all countries of the world, sending parcels by land and air. Boxberry tries to reduce the distance between people as much as possible. The company is working to reduce delivery times and simplify the shipping and receiving process. The company's goal is to create an optimal offer in terms of price and quality ratio.
Track Boxbury at GdePosylka.ru. Convenient site navigation and a special notification system will help you stay up to date with the latest changes.
If you have any questions about tracking Boxberry, please contact one of the phones for advice hotline on the company's official website. All information on how to contact, as well as more detailed information about the service, can be found at boxberry.ru. Take advantage of convenient delivery when sending and receiving.
Instant tracking postal items Boxberry on the Gde Posylka.Ru project with subsequent sending of notifications about changes in shipment status to email. Receiving statuses by E-mail is available only after registering on our service. Tracking Russian Post parcels through our service is a quick and convenient way to find out where your order is.
496 reviews
Parcel delivery times
0-14 days
15-45 days
46-90 days
Reviews
AHI*******84 received in 9 days
The parcel has arrived. Thank you. but the box itself is 20% wrinkled. Although not significant, it’s a minus. The goods were not damaged
MAJ******43 received in 8 days
On the one hand, I still received the parcel without problems and intact. On the other hand, the deadlines stated by the sender were exceeded 2-3 times. And from tracking, one gets the feeling that the “intermediate point” happened exactly once every 20 meters. Compared to the delivery services of serious stores with similar products, delivery times are VERY long.
SHP************96 received in 6 days
6 days from the USA to Krasnodar is a very good result. At the same time, the delivery cost was significantly lower than that of other services. The parcel arrived without damage, throughout the entire delivery time I had access to tracking, which was updated regularly
ESC************RU received in 4 days
I liked it, of course it was supposed to be delivered on February 12, but it was delivered on February 13, in principle it’s not critical, maybe snow, something else)
Delivered 2 days later than the delivery date specified by the online store. Did not like. Previously, I always ordered boxberry delivery from Asos. I'm going to the Russian Post Office.
ASO*******64 received in 10 days
Very long delivery. Delivery times from the asos store were until 02/06. Delivered only 02/08. The delivery service cannot be reached by phone. Previously, they always delivered before the deadline specified by the online store, but this time it was much longer. Disappointed. We will order from Russian Post now; boxberry has been delivering orders for a very long time.
000********76 received in 12 days
The package was delivered on time, as originally stated. Tracking is excellent, it’s a pity the cities are not indicated. I received a parcel for the first time, I have never used this system before. I will use this company in the future. The order is intact in the parcel. Excellent rating!
AJQ*******82 received in 19 days
Finally received it. The point where I ordered delivery with advance payment was closed on January 1. I placed the order on January 12, looked at the website 5 days ago, and the address of the location is still available for ordering for pick-up (Michurinsky Prospekt, building 36). The contents of the parcel do not match the delivery note. The sending company claims that everything was packaged. I understand that now you won’t find the ends, but there is an unpleasant aftertaste. To get dirty for a thousand rubles?!
RFR******86 received in 22 days
I ordered winter boots. Arrived quite quickly considering New Year's holidays. The packaging was in good condition, nothing was damaged. The downside is that I could not track the parcel when it arrived at the point; the name of the city was not indicated. Overall I recommend it!
000********68 received in 12 days
The parcel arrived quite quickly, despite the fact that the deadline was set for February 7th. In my opinion this is the best delivery in Russia
000********82 received in 7 days
Express delivery. Between Kursk and Belgorod there are 130 km and excellent railway connections and excellent roads. The parcel is accepted in Kursk and taken for sorting 500 km to Moscow, and then from Moscow through Kursk to Belgorod. Zadornov is not on them!!!
000********00 received in 15 days
Arrived even earlier than promised... It’s a pity that the tracking itself is rather uninformative: all “Dispatch from an intermediate point” without any specifics.
MTS******18 received in 5 days
excellent, prompt delivery. This is the second time I have received a parcel via Boxberry and both times it was quite fast.
ZSA******56 received in 4 days
The parcel was delivered surprisingly very quickly. Probably because there were no incomprehensible expectations, delays in transfers or other inexplicable situations. Great!
ACP*******41 received in 16 days
The first time the package was delivered by Boxberry. There are no complaints, it was delivered on time, the parcel was tracked in the company’s personal account, and it was delivered to the apartment.
UWD******11 received in 15 days
I received the parcel quite quickly. I was tracking it all the time. The packaging is not damaged. Everything was packed well. I received the contents of the parcel safe and sound. Thank you!
ROS******55 received in 27 days
Arrived fine, no queues. There is no comparison with Russian Post. I came - I calmly received it, paid for it. Finally, there is an alternative to Mail!
000********22 received in 20 days
The parcel was received intact, but TWENTY DAYS...! Was the messenger walking on foot?! As they say, “think for yourself, decide for yourself...”
PCT******54 received in 21 days
Despite the New Year's chaos, it was delivered normally, and exactly on time at the site after customs. The only thing is that from export to import it takes 10 days (December 26 - January 6), and erroneous information about import on January 4 was added to the track. Well, the box was pierced a little, but nothing inside was broken.
000********61 received in 15 days
Finally arrived, according to previous reviews I thought it would arrive faster, from Ufa to Perm 15 days, 15 days Karl. Well, thank you anyway, the main thing is that we delivered everything in one piece.
000********55 received in 20 days
The parcel from Samara to St. Petersburg took a very long time. I understand that New Year. But, there are services that operate on holidays. I used the Boxbury service to speed up the process, but that was not the case. Money down the drain.
000********84 received in 23 days
Terribly long delivery! It was possible to walk from Lipetsk to St. Petersburg. It is useless to call the Call Center - there is a queue of calls for half an hour.
000********71 received in 28 days
Disgusting! For the route, even the Russian Post gives a time frame of 3-5 days, but in reality it delivers in 10. Boxberry was delivered in 28! Ignored on the phone/in chat/on VK and completely banned! Worst service I've ever tried!
000********89 received in 16 days
I received the parcel safely, although thanks to the New Year it took more than two weeks, so I was in no hurry.
PCT******46 received in 31 days
I thought about writing a bad review because the package was a gift for ng, BUT a miracle happened and the work of Boxberry made me feel better. If your parcel was detained by customs due to exceeding the quota, then do not hesitate to call Boxberry and ask to send a request, we made a request several times but everything was to no avail, and in the end it turned out that the application was not compiled correctly, and on my next call I I reached out to the chief logistics manager and she put everything together correctly and the very next day I received an SMS from customs with a link to payment.
RFR******24 received in 5 days
From Moscow to Ulyanovsk in 5 days, in principle it’s normal. Plus the fact that. on the website you can track the movement of the parcel, although the logistics of the movement itself are not disclosed, apparently a trade secret
YNM******86 received in 9 days
The first time, the delivery point did not issue Boxberry parcels for technical reasons during the stated opening hours, although it continued to sell its rubbish. The second time I received it, everything was intact. Also, if you go to their personal account using the “Forwarding” link, a fee of 100 rubles is automatically added, even if you do not click the “Confirm” button. However, if you select the same address to which the parcel was originally sent, the fee will disappear after the parcel arrives at the pickup point.
SXQ******88 received in 4 days
Problems with the timeliness of SMS notifications. I saw in the tracking that the parcel was already at the pickup point and went to pick it up for good luck. The parcel was there, it was issued without any questions. And the SMS arrived later.
000********82 received in 12 days
Everything is clear, on time. The parcel was delivered to the nearest branch safe and sound. I'm happy with the delivery.
SOE******29 received in 7 days
Very fast delivery from Volgograd to Moscow, I thought it would be 10-15 days, taking into account pre-New Year orders. The delivery point in Troitsk is very convenient, the employees at this point were polite, the parcel was found in 2 minutes
000********29 received in 11 days
The parcel arrived safe and sound, nothing was broken, within the stated time frame. Thanks to the Boxberry staff, my congratulations on New Year’s Eve, wishes of good luck and prosperity!
000********47 not received in 68 days
My parcel from St. Petersburg to Yekaterinburg has been going for 68 days. Moreover, the traces were lost in St. Petersburg. Getting through to the Service is problematic; on the website, “all operators are busy.” In principle, I’m no longer waiting for the parcel. I didn’t send it, so I don’t know whether the sender received compensation or the cost of the goods or not.
TAB******20 received in 15 days
Ordered on December 4, in Vladivostok it was at the point of delivery on December 17, delivered on time, I would like it a little faster. At the point of issue exactly 1 minute, in general there are no complaints.
000********50 received in 10 days
Disgusting attitude. They make a fool of you - they send your items at a higher rate. They brought a box measuring 35x20x11 for shipping, the operator at the pickup point simply stuffed it into bag L at her discretion and said that’s how it should be. As a result, they charged almost 100 rubles more than the price for this size of box. There is no use in complaining. They will fool you and tell you that this is correct, without explanation. The management absolutely doesn’t care what’s going on there or where. The work is structured in such a way that it is impossible to get in touch with him. To all requests that they fool their clients at the pickup point, the answer comes that everything was calculated correctly (they fooled them - the problem is the client and the pickup point). Not an ounce of politeness in the answers. Sharazhka...Nowhere like this devil-may-care attitude I have not met the client.
WJS******01 received in 6 days
Wonderful delivery service! I took the risk of getting it from boxberry and was right! The track was tracked, the packaging was not damaged, delivered without any delays (better than Russian Post). I was very pleased!
903******-0 not received in 46 days
People, I urge you not to use this disgusting delivery service under any circumstances!!! Those who received an order are simply lucky. I don’t know why Boxbury is in such a mess, or the management has recruited mediocrities who are not competent and can not only help in resolving the issue, but can do nothing at all!!! Or the management itself is just as mediocre!!! My parcel was stuck at the status “Waiting to be sent to the recipient’s city” back on October 20th! All attempts to find out what happened to it and how were not successful, they fed me breakfast every time, they told me that many applications and claims had already been created and they were all sent to the appropriate department that was conducting an investigation and trial regarding your parcel! As a result, we were fed breakfast for more than a month!! Without saying or doing anything!!! NOTHING AT ALL for my order to be delivered!! The only time I came across an adequate manager on the hotline, who said that my parcel was WRONGLY LABELED!!! And because of this, it was stuck in their warehouse. That's all. I couldn’t get anything more concrete from this unfortunate office! For a minute there was an order worth almost 7000! What do you think? As a result, after more than a month of feeding me breakfast, I received an answer that my parcel was considered lost! And that they advise contacting the sender of the order "To clarify information on compensation or resending." Thus, this service relieves itself of all responsibility for its disgusting work, the loss of my time, nerves and the loss of the order! In general, draw your own conclusions.
Boxberry is a domestic delivery service that cannot yet boast long history– the service began in 2010. Tracking Boxberry by number will make your life easier - you no longer need to stand in queues and adjust to the branch’s work schedule. Now you can control the process yourself using a mobile device or computer. The postal operator positions itself primarily as an operator for the delivery of orders from online stores and other companies retail. IN last years After work, the company began to provide delivery services for private shipments throughout Russia. Boxberry strives to develop, standing out from a number of similar companies. Every year the company introduces new technologies and follows modern development trends. Tracking Boxberry by order number is a convenient service for tracking location.
Boxberry is a subsidiary of the Ural-Press group of companies, which has existed since 1992 in the field of logistics and postal services. The company also deals with periodicals (printed publications), providing newspaper subscription and delivery services for various companies and enterprises. The organization has extensive experience in the field of express delivery. Service Boxberry delivery fully embodies the experience of the Ural-Press Group of Companies in all areas of activity. Boxberry carries out both delivery to regions Russian Federation, and beyond.
High quality
Order tracking by number is a modern way to control the delivery process. Thanks to our convenient service, you will receive detailed information in a matter of minutes. You will be able to find out the location of the parcel regardless of the store where the purchase was made. Boxberry cooperates with distance selling companies around the world, delivering packages using its own courier service or pick-up points. Tracking Boxberry mail items by ID through the postal service will help you find out details about their location. You can find out the tracking number from the seller from whom you placed your order in the online store or look it up on the product page on the online resource. Having found out the number, consisting of Latin letters and numbers, you enter it into a special window, which will give you information about the parcel.
Connecting automatic notifications will save you from having to check the status of mail items manually. All changes will be sent immediately to mobile device or email in SMS format. The company works with online stores located not only in Moscow and St. Petersburg, but throughout the country. If you often use the services of logistics companies, you may need to register on the resource. Creation account will allow you to save tracking numbers for all parcels and check online tracking of Boxberry mail items by track number.
Always at hand
Your personal account will also allow you to calculate the cost of delivery of certain destinations. Tracking your Boxberry parcel by number is a guarantee of the security of your order today. If there is no information about the shipment of the parcel, you should check with the seller whether the goods have been sent or the seller simply forgot to change the status of the parcel. Tracking Boxberry shipments is possible anywhere with a stable Internet connection. For maximum comfort, the developers have created an application for smartphones. mobile version site will allow you to move freely around the world - all information will be in mobile phone. Tracking Boxberry postal shipments using postal ID number is easy and will save valuable time.
The Boxberry delivery method has not been offered by the major postal intermediary Shopat for quite some time. Instead, the company allows parcels to be delivered using Shiptor Air, Shiptor Priority, Shiptor Express, which are offered by sister company Shiptor.
Boxberry (Boxberry) of course does not sit still even in terms of international delivery. Just think about delivery from the very famous foreign health and beauty store iHerb. In addition to stores, at the end of 2014 - beginning of 2015 the company began collaborating with a couple.
In 2015, the Russian company began to more actively develop the delivery market from the USA to Russia. Previously, the services of this company could be used mainly only for delivery within Russia. Then the Boxberry delivery method became available in some foreign online stores.
On this moment Several American and European postal intermediaries offer the Boxberry delivery method:
- offers courier express delivery Shopfans Express and delivery to the pick-up point without combining Shopfans Lite parcels. Parcels are sent from a warehouse in the USA 3 times a week. Parcels after customs are transferred in Moscow by courier Boxberry service(this is faster than using Boxberry to ship directly from the US).
- FishisFast Global Forwarding (Fishisfast) offers delivery by Boxberry Delivery courier and delivery to the Boxberry Pick up point. Dispatch from the warehouse once a week (on Wednesday). To activate this method delivery, add the address with the entered passport information. This delivery method allows sending items only for personal use (not joint venture or resale) - clothing, shoes, cosmetics, toys, sporting goods. The transportation of electronics is strictly regulated by the customs legislation of the Russian Federation. Some electronic devices require certification and/or FSB notification. Gems and metals are not allowed to be sent by this method in any form. Volumetric weight is not taken into account! Maximum weight: 15 kg (33 lbs). Maximum size: length< 120 см, ширина, высота < 80 см.
- By mail (Pochtoy) Among the delivery options from the USA to Russia, it offers courier delivery by Boxberry Courier (by Express Mail) and cheaper delivery to the Boxberry Local Pickup point (by Express Light Mail). Parcels are sent along the route New York → Moscow, and after clearing customs they are transferred to Boxberry for delivery to Russian customers. Parcels are sent from the warehouse 2 times a week (Tuesday and Friday). Average delivery time is 7-16 days, depending on the region of delivery. Weight no more than 31 kg, maximum dimensions - 120x80x50 cm. It is prohibited to send any purchases that can be regarded as commercial cargo (including due to the number of identical goods), as well as jewelry, fur products and electronics (electronics without FSB notification) . It is prohibited to ship batteries and accumulators separately from the main device. Any goods prohibited for international shipment are also prohibited. To send parcels using this delivery service, you need to upload a scan of the recipient's passport (main page and registration page). Also, when filling out the declaration, you must indicate a link to each product in the parcel, the product article (ASIN, SKU, etc.), and the name of the product in Russian and English. Boxberry may request invoices from you for goods in the parcel if required by customs. Insurance is already included in the shipping cost and is not paid separately. Payment of the insurance amount is made strictly according to the assessment of the goods specified in the customs declaration. The insurance covers both cases of non-delivery of a parcel (total loss) and theft of attachments.
- Parcel (Qwintry) allows you to deliver parcels to the Boxberry pick-up point using Qwintry Air courier delivery. The average delivery time to Moscow is 8-14 days. Maximum shipment weight is 40 pounds. Parcel size limitation: the sum of three sides is no more than 150 cm, the length of one side is no more than a meter. Volumetric weight applies if the amount three sides exceeds 150 cm. Large parcels (the sum of the sides is more than 150 cm) may take a couple of days longer to be delivered.
- BoxForward (NYCMSK) Among the delivery options from the USA to Russia, Boxberry offers with the possibility of delivery to the door or pick-up point. Delivery is carried out by air from New York to Moscow and then, after customs clearance, the parcels are transferred to our partner, Boxberry. Maximum side dimensions: 1.2 x 0.8 x 0.5 meters. Maximum parcel weight: 15 kg (in some cities delivery of larger loads is possible). The investment is automatically insured against damage and loss for free in the amount of $20 per kilogram of weight. It is also possible to purchase additional insurance at the rate of 1.5% of the insured value of the investment. To register a parcel, you must fill out a detailed declaration in your personal account on the website, attaching documents confirming the purchase of the goods (receipts/invoices from the store). It is also necessary to provide a copy of the first two spreads of the parcel recipient's passport. Jewelry, flammable and explosive items, chemicals and mercury, firearms and ammunition, narcotic substances, medications and other items prohibited for export from the USA/import into the recipient’s country. Preparation and verification of documentation for a batch of parcels at the warehouse can take from 2 to 4 days, after which the batch is transferred to the air carrier. Air transportation and customs clearance of cargo take from 1-3 days (not including weekends), after which the parcels will be delivered to recipients within 3-8 days, depending on the region.
- Shipito Among the delivery options from the USA to Russia, it offers courier delivery by Boxberry Courier and cheaper delivery to the point of pickup by Boxberry Local Pickup.
- EasyShip- a small intermediary. Offers EasyShip Express delivery methods to Boxberry pick-up locations, as well as EasyShip Express Courier with Boxberry courier delivery to your door. Delivery is carried out by Trans Business Logistics LLC without the participation of Russian Post. The cost of goods in the parcel does not exceed 1000 euros. The weight of a parcel for courier delivery should not exceed 25 kg, and for delivery to a pick-up point - 30 kg. The parcel is tracked in your personal account before arriving in Russia, after which - on the courier service website. The cost of insurance protection is 3% of the order value. The company's warehouse is located in the tax-free state of Delaware.
- delivers “Our Express” parcels throughout Russia using Boxberry. Delivery available to your door or to Boxberry pickup locations.
- Alfaparcel among delivery options from the UK and Germany, Boxberry offers home delivery or to the order pick-up point (pickup point, pick-up point)
- allows you to deliver parcels to a Boxberry pick-up point using LiteMF Air. Dimensions limitation: length + 2 (width + height) no more than 250 cm, max. length 120 cm. Maximum weight 10 kg. For each product in the parcel, you must provide the name, link, price and document confirming payment for the order. Parcels are sent 2 times. To fill out the declaration, you must provide invoices for payment for each product in the parcel and links to these (or similar) products in the online store. When using this method for the first time, as well as when changing the delivery address, it is necessary to confirm the address by providing scans (photos) of the first page of the recipient’s general passport and the page with registration. Expensive consumer electronics in the amount of 1 piece (smartphones, tablets, e-books and etc.).
- Eurosell
Approximate delivery stages when using Boxberry for delivery from America to Russia using a postal intermediary:
- Sending parcels: once a week
- Preparation and verification of documentation for a batch of parcels at the warehouse of the postal intermediary: 2-3 days
- Transfer of the shipment to the air carrier: 1 day
- Air transportation: 1 day
- Customs clearance: 1-2 days, not including weekends
- Boxberry delivery: 3-8 days
Depending on the weight and dimensions, the cost of air delivery of a Boxberry parcel from the USA to Russia can be significantly lower or 10-20% cheaper than the American state mail USPS Priority Mail. However, be sure to pay attention to the fact that Weight Limit packages may be limited to a lighter weight than USPS.
In addition, it is important to remember that Boxberry is a courier delivery, so customs clearance is required for any value of the goods. For customs clearance, you will have to provide the recipient's passport information, invoices from stores (order confirmations) and even links to goods in stores. If you comply with the duty-free customs limit (1000 euros, 31 kg, for personal use), you do not need to pay extra for customs clearance.
After the parcel appears in Russia, Boxberry sends an SMS message. The Boxberry company has more than 100 pick-up points in Russia. If you pick up the parcel at a pick-up point, you must do this within 14 days.
Each self-pickup point (order pick-up point or PVZ for short) may have its own weight limit (15-31 kg). The postal intermediary (mail forwarder, parcel forwarder) can limit the weight of a parcel delivered by the Boxberry method to fifteen kilograms.
When using the Boxberry shipping method from the USA or Europe to Russia, be sure to take into account product restrictions. In particular, goods prohibited for import into Russia are obviously prohibited from being delivered using the Boxberry method.
Often, when using a Boxberry pickup point, the parcel is handed over with the mark “without opening.” At the same time, employees of pick-up points claim that it depends on the sender. If upon receipt of the parcel you notice that it has been opened or damaged, then it is best to open the parcel at the pick-up point, and be sure to film this process on video. If you find problems with the investment or its absence, then it is advisable to draw up an act, even if the employee of the issuing point agrees to act only as an individual. Otherwise, it is unlikely that you will be able to receive a refund from the store or postal intermediary. If you use the latter, then pay attention to the insurance rules, as well as instructions indicating the sequence of actions in case of receiving a damaged or opened parcel.
Update (January 15, 2016)
Alfaparcel suspended operations at its warehouse in Germany
Update (July 2, 2016)
American postal intermediary Pochtoy offered courier delivery using Boxberry
Update (October 15, 2016)
American postal intermediaries Shopfans, LightMF, ParcelForce have been added.
Update (February 6, 2018)
Added recommendations regarding opened and damaged parcels.
Update (February 28, 2018)
BoxForward has changed its courier delivery partner. Now, instead of Boxberry, the company uses DPD services.
Boxberry is a transport and logistics company that delivers goods (letters, parcels, parcels) for online stores or individuals. The company has an extensive network of branches or distribution points throughout the country.
There are also international offices that allow you to optimize the delivery of goods before they cross the Russian border. In this connection, the company also carries out customs clearance activities for cargo.
A noticeable advantage of the Boxberry company is the fact that services for the delivery of goods or postal items are carried out not only at the points of issue, but also with the help of a courier service. Thus, the customer, whether an online store or an individual, will receive their cargo on a convenient day and time at the specified address.
The main priorities in the company's activities are professionalism, reliability and efficiency. Boxberry's activities are aimed at creating the most favorable conditions for its customers for the delivery of goods.
Transport Boxberry company has its own website on the Internet, where you can track your order in real time using the shipment number. If you have any questions, you can contact the Boxberry hotline at any time, the numbers of which can be found in the directory or on the company’s website.
How to track a parcel
Currently, many stores and individuals order any product via the Internet. Many customers are constantly interested in where or at what stage the ordered product or postal item is located. Boxberry couldn't be simpler. You just need to have a device with Internet access and know the order number or invoice number (full number, including zeros). This way you can always track the entire order route, right down to the hour of delivery.
When working with Internet tracking, a situation may arise when the response “order not found” is received. Don't be afraid of this circumstance. All information about shipments is entered into the database only when a specific shipment arrives at the Boxberry warehouse. Sometimes, especially on the eve of the weekend or holidays, the information will be entered into the database on the next business day.
On the company's website, when tracking the parcel, it is given detailed transcript according to delivery times (including remaining days), a reminder is given about the final address (point of delivery), as well as about the shelf life of the goods at it.
Receive shipments
Individuals in whose name the cargo is sent can receive delivery in person at the delivery centers, or the company's courier will deliver them to the specified address. In any case, you must have a passport in your hands, proving the identity of the citizen. This is the case if the goods have been paid for in advance.
In case of incorrectly entered passport data when ordering in a Russian online store, you will need to contact the seller of the product so that he makes the appropriate changes. If the order was made in a foreign online store, you need to go to your Boxberry personal account to correct the data.
You can also pay for goods at Boxberry branches, depending on the delivery conditions.
It must be remembered that the shelf life of ordered goods in Boxberry branches is limited. For different suppliers of goods they are different quantity days. You can obtain more information directly from the company's branches.
For individuals it is 5 working days. However, in any case, the shelf life can be extended; to do this, you need to contact the store where the goods were purchased.
If the goods are delivered to the specified address by a courier, he will first contact you by the specified telephone numbers as soon as the goods arrive at the Boxberry warehouse.
Purchasing goods from China
Many buyers in our country know that the cheapest and at the same time high-quality goods come to us from China. Users of online stores are already own experience We were convinced that the most attractive platform is Aliexpress. It contains hundreds of thousands of different products produced by numerous Chinese companies.
It's hard to imagine what you can't buy on Aliexpress. Low prices, the presence of a Russian version of the trading platform, no cash on delivery and fast free delivery to the country, all this is very attractive to Russian buyers.
The most attractive way to receive goods from a price-time point of view is to order shipment to the border with Russia. This will take very little time, and then, with the help of Boxberry’s logistics connections, you can carry out targeted delivery to any point within the country. With minimal costs, delivery times will be reduced significantly.